Hire Coordinator

Competitive Salary + Bonus + Excellent Benefits

Hire Coordinator (National Account Desk) - Haydock - Fusion Utilities Hire

So, who are we? We are Fusion Utilities Hire, part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do, while providing opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to a competitive salary, there are also benefits on tap, including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Hire Coordinator (National Account Desk) based in Haydock, you'll be responsible for:

• Managing the day-to-day operation of a dedicated national account hire desk, acting as the primary point of contact for a key customer and cross-hire partners.
• Coordinating hires, off-hires, equipment exchanges and collections, ensuring customer requirements are fulfilled accurately and on time.
• Building strong relationships with customers, suppliers and internal stakeholders to deliver exceptional service and support account growth.
• Liaising with branches across the UK to maximise fleet utilisation and maintain seamless service delivery.
• Managing hire administration, including processing orders, maintaining accurate records, issuing POD/POC documentation and resolving customer queries efficiently.

This is a full-time, permanent role working 40 hours per week, Monday to Friday, based at our Haydock branch.

And here's what we'd like you to have:

• Previous experience within plant hire, tool hire, utilities hire or a similar customer service or coordination environment would be advantageous.
• Excellent organisational and administrative skills with strong attention to detail.
• Strong communication and relationship-building skills, with confidence working with customers and stakeholders at all levels.
• The ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy.
• Good IT skills, including Microsoft Office and experience using hire management systems.

We look forward to receiving your application!