Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Databricks Unified Data Analytics Platform
Good to have skills : Application Packaging
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires continuous monitoring and investigation to ensure smooth operation and minimal disruption. The position demands a dynamic approach to troubleshooting, collaborating with different teams to maintain system integrity and support business continuity. The engineer plays a crucial role in diagnosing complex problems and implementing effective solutions to uphold the performance and reliability of critical software environments.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to streamline support processes and improve response times.
- Mentor junior team members to enhance their problem-solving capabilities.
- Coordinate cross-functional communication to ensure alignment on issue resolution strategies.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Databricks Unified Data Analytics Platform.
- Good To Have Skills: Application Packaging.
- Strong knowledge of data processing and analytics workflows within cloud environments.
- Experience in diagnosing and troubleshooting complex software issues in distributed systems.
- Ability to work with large datasets and optimize data pipelines for performance and reliability.
- Familiarity with automation tools and scripting to support operational efficiency.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Databricks Unified Data Analytics Platform.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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