Lead, Patient Access Programs

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

As a Supervisor for our Patient Access Team, you will drive operational efficiency and oversee team members who assist patients in procuring medications through manufacturers and enrolling in drug savings programs. Acting as member advocates, your team guides patients through complex prescription landscapes to secure medications promptly and cost-effectively. You will provide strategic leadership to meet key operational KPIs, maximize resource utilization, and ensure exceptional client satisfaction.

What you will do:

• Directly manage, coach, and mentor a high-performing team of Patient Access Specialists
• Recruit, hire, and onboard top-tier talent
• Provide daily operational support, guidance, and issue resolution for specialists
• Track, analyze, and drive team achievement of target operational KPIs
• Optimize operations center resource allocation to ensure peak productivity
• Identify and implement workflow optimizations to enable continuous scaling
• Collaborate cross-functionally to streamline organizational initiatives

What you will bring to SmithRx:

• 2+ years of management experience in healthcare operations
• High School diploma, GED, or equivalent professional experience
• Proven background in patient advocacy, healthcare navigation, or conflict resolution
• Passion for team development, mentorship, and continuous skill enhancement
• Results-driven problem solver with a strong focus on operational efficiency
• Strong written and verbal communication abilities
• Experience with pharmacy benefits, claims processing, or high-growth tech startups preferred
• Must be within commutable distance to Plano, TX

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities