Team Lead Patient Access Representative

Franciscan Health Dyer Campus

24 Joliet St Dyer, Indiana 46311

The Lead Patient Access Representative is responsible for coordinating the Patient Access functions with the patient, medical staff, Patient Accounting Department, Nursing, and Ancillary Departments. They assist with staffing and the scheduling of the department and work queues to ensure the smooth delivery of services and departmental efficiency.
 
WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Team Lead Role supporting rotating shifts
• Morning, afternoon, and midnight hours 5am-130pm, 630am-3pm, 730am-4pm, 830am-5pm 230pm-11pm, 1030pm-7am.
• Act as a resource for staff regarding Information Systems and assist with instructing and educating staff on systems and operational processes.
• Prepare work schedules and process for departmental operations and personnel, with guidance from their supervisor.
• Work with appropriate patient work ques and ensures staff are working with them as well.
• Assist in the monitoring of coworkers’ performance and provide feedback to appropriate staff members to contribute to coworker evaluations.
• Execute designated Bed Planning functions and ensures good communication and alignment of tasks to reduce bed shortages and bed hiding as appropriate.
• Request Point of Service (POS) collections for Copayment, Prepayment and Outstanding Balances and assist patient in contacting financial counselors and/or Customer Service for further explanation/education on the patient cost share, payment plans, and Charity options.
• Work rotating shifts of Mornings, Evenings, and Midnights.

QUALIFICATIONS

• Required High School Diploma/GED
• 1 year Revenue Cycle Required

Never or Rarely

JOB RANGE:

INCENTIVE:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.