- Location
- Shenzhen, Guangdong Province, China · published
- Type
- Full-time
- Department
- Marketing
- Source
- Workable
Description
- Lead strategic planning and ops support for high-value / high-potential overseas clients and RM (Relationship Manager) service ops
- Build models/algorithms to identify high-value segments; optimize client allocation by RM capacity, coverage, and productivity tiers for refined segmentation ops
- Translate RM performance and incentive schemes into KPIs by capacity and segment; track, analyze, and manage performance
- Set high-value client strategies; orchestrate product/service mix and campaign execution in RM-led engagement scenarios
- Design a lifecycle management framework; partner with acquisition, brand, and platform teams to convert non-high-value clients into high-value via RM engagement
- Run performance reviews, data analysis, and RM service-process tracking; lift RM productivity through a PDCA closed loop (design → execute → data → optimize)
- Use AI tools to boost daily work and business ops efficiency