Senior Director, Technology Account Management

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Account Technology Director, WD Technology Enablement

 

Role Overview

The Technology Enablement function empowers JLL to deliver efficient business services, gain insights, maximize decision-making capabilities, and ensure high customer satisfaction by driving optimal value from the JLL technology platform, customer tools leveraging strategic vision. It ensures operational excellence of Work Dynamics on-account business applications and data platforms including technology performance management, compliance, and security.

 

The Account Technology Director (ATD) is a senior leadership role responsible for overseeing and implementing technology solutions to enhance the efficiency and effectiveness of account operations, and leverage data insights to drive optimal business outcomes. This role requires a strategic mindset, technical expertise, strong team management skills, a deep understanding of data analytics and insights, and exemplary executive customer relationship acumen. The ATD acts as a leader, providing guidance and mentorship to their team while also contributing directly to the strategic and tactical objectives of the client they support. This role is pivotal in bridging the gap between technology solutions and business outcomes, driving value, and ensuring operational excellence.

 

Key Responsibilities

 

§  Strategic Leadership: Develop and implement a technology strategy to support account operations, drive technology adoption to improve efficiency and effectiveness, and align technology initiatives with business objectives. Partner with the WD Technology Advisory team to identify and assess innovations and emerging technologies for potential adoption. Act as a point of escalation for technology, data and business intelligence issues.

 

§  Stakeholder Management: Build and maintain strong relationships with key stakeholders, including clients, account leadership, and internal teams. Facilitate effective collaboration and communication, presenting technology strategies and acting as a liaison between technology teams and business units.

 

§  Project and Portfolio Management: Oversee the technology project portfolio, ensuring proper governance, prioritization, resource allocation, and timely delivery of initiatives. Implement and maintain project management methodologies, monitor project progress, and manage technology budgets effectively.

 

§  Solution Development and Implementation: Proactively help identify and then collaborate with cross-functional teams to identify technology needs and opportunities. Support the scoping, design, development, and implementation of technology solutions while overseeing the evaluation, selection, and integration of new technologies and platforms. Manage the delivery of technology changes driven by ecosystem updates, client requirements, bug fixes, regulatory mandates, and enhancements from technology partners and internal product teams. Establish and maintain technology standards and best practices.

 

§  Data Analytics Engagement & Support: Champion the adoption of analytics and AI tools within the account. Support the progress of data projects along the established roadmap, facilitating communication and collaboration between the account team, client, and data analytics teams. Address client information security concerns related to data initiatives, ensuring compliance and alignment with relevant policies.

 

§  Team Management: Manage a team of technology professionals (indirectly and/or directly), providing guidance, mentorship, and fostering a culture of collaboration and excellence. Effectively delegate tasks, encourage professional development, and support team members.

 

§  Cybersecurity Governance & Enablement: Ensure that the account team and relevant stakeholders understand and adhere to established cybersecurity policies and guidelines. Act as a key facilitator in navigating cybersecurity processes, addressing potential roadblocks, and promoting a culture of security awareness across all technology-related activities within the account.

 

Technical Requirements

 

• Bachelor's degree in Computer Science, Information Systems, or a related field. MBA or advanced degree is advantageous.
• Minimum of 10 years of experience in technology strategy, with a focus on account operations and data analytics.
• Proven track record of successfully leading technology initiatives and delivering tangible business results.
• Experience managing teams and working in a matrixed organizational structure.
• Understanding of and ability to navigate contracts (MSAs, SOWs, subcontracts, KPIs etc.) to protect business interests and mitigate risk in delivery engagements
• Understanding of data analytics techniques and tools, as well as their application in driving actionable insights.
• Excellent leadership and communication skills, with the ability to influence and collaborate across all levels of the organization.
• Strong team management skills, with a track record of effectively leading and developing a high-performing team.
• Ability to delegate tasks and responsibilities efficiently and create an environment of accountability and collaboration.
• Strong business acumen and strategic thinking abilities.
• Experience working with a wide range of technologies, platforms, and software development methodologies.
• Familiarity with compliance and security regulations related to technology and data management.

 

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

160,000.00 – 220,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Atlanta, GA, Chicago, IL

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Accepting applications on an ongoing basis until candidate identified.