Service Desk Agent L1

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title: Service Desk Agent L1

Grade: B1

Location: Belgrade, Serbia

Position summary:

• EMEA market coverage
• Individual Contributor role
• Full-time position (40 hours per week)

Key Responsibilities

• Provide remote technical support for hardware and software issues.
• Resolve standard and recurring customer issues using knowledge base resources.
• Work with NCR Voyix and third-party technicians to troubleshoot and resolve incidents.
• Support hardware and software installation, configuration, and updates.
• Review incident history to identify recurring problems.
• Update work orders and communicate case status.
• Handle escalated cases when required.
• Apply troubleshooting procedures, diagnostic tools, and remote support techniques.

Knowledge, Skills & Experience

• Basic PC and keyboard skills.
• English language
• Working knowledge of Windows applications and tools.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Customer-focused with strong relationship-building abilities.
• High School Diploma or equivalent.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”