Service Desk Agent

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next.  Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Citizen. This position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

We are seeking energetic and reliable professionals to join our team as Service Desk Agents. The successful candidates will be responsible for answering incoming internal customer calls, utilizing company policies to solve customer issues and directing calls/tickets to support teams when necessary. Our Call Center Agents are often the first point of contact for customers’ service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

This position requires on-call support on a rotational basis with other team members. Must have the ability to obtain and hold a TS/SCI clearance upon hire.

This support is provided in accordance with corporate and company policy and industry best practices. Outstanding customer service skills and communication skills working in a team environment is crucial to the success of the team, the customer, and the candidate.

Essential Duties:  The following duties are not meant to be all inclusive and may be changed or modified by the company at any time.

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow call center “scripts/troubleshooting guides” when handling different topics
• Identify customers’ needs, clarify information, and providing solutions
• Monitor tickets & workflows and in accordance to team’s SLAs
• Create documentation where documentation is absent
• Administer Active Directory accounts
• Utilize remote user support tools to provide support
• Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications, a plus

Knowledge, Skills, Abilities, Experience: 

Abilities to:

• Must have the ability to obtain and hold a TS/SCI clearance upon hire
• Demonstrate
  • strong communications skills with active listening skills
  • a self-driven attitude
  • a problem-solving attitude
• Remain customer-service oriented in all situations/personalities
• Give attention to detail
• Solve problems quickly
• Remain organized/ set priorities
• Follow established procedures on routine work; requiring instructions only on new assignments

Pay Transparency: In support of pay transparency at Vantor, we disclose salary ranges on all U.S. job postings.  The successful candidate’s starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.

The base pay for this position ranges from our lowest geographic market up to our highest geographic market within California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, and Washington:$18.56 - $39.53 hourly.

We offer a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. You can find more information on our benefits at: https://www.vantor.com/careers

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire.  If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire. 

The date of posting can be found on Vantor's Career page at the top of each job posting.

To apply, submit your application via Vantor's Career page.

Vantor values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.