Case Manager - Workers Compensation

Job Description:

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernise and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role
As a Case Manager you will provide needs-based services to people with work related injuries as well as be responsible for:

• Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,
• Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013,
• Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities.

You will assist and support injured workers return to work through the delivery of person centred case management to ensure entitlements to compensation are made appropriately. Dealing with internal and external stakeholders is paramount to strong and sustainable outcomes. 

You will undergo 4 weeks' theoretical and practical training in workers’ compensation case management. During this time, you will learn about:

• The life cycle of a claim
• Medical treatment types and appropriate management
• Payment of medical expenses
• Weekly compensation entitlements
• Return to work obligations, and how to facilitate early return to work outcomes
• The legal side of workers’ compensation
• Dealing with challenging conversations

Further training throughout your first 12 months' will be provided to expand your knowledge of workplace injury management, return to work planning, dispute resolution and workers’ compensation law.

Applicants must have:

• Strong analytical and reasoning skills
• The ability to plan and organise work in a manner that ensures timeframes are managed
• The ability to work concurrently across multiple Technology Platforms
• A high level of organisational skills and high attention to detail
• Excellent written and interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners
• Ability to work within a team – in an office-based environment
• Exceptional communication and customer service skills
• Sensitivity to issues related to people with medical, cultural and social needs
• Be an Australian Citizen or Permanent Resident

You will provide needs-based services to people with work related injuries as well as be responsible for:

• Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,
• Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013,
• Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC 
 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. 
 

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. 
 

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. 
 

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.