Systems Analyst

Application Deadline: 29 October 2026

Department: Graduates

Employment Type: Permanent - Full Time

Location: Home Spain

Compensation: €35,000 - €50,000 / year

Description

Key Responsibilities

• Develop an understanding of insurance workflows, including underwriting, policy lifecycle, billing, claims, servicing, and downstream data processing.
• Work with business stakeholders, product teams, and engineers to translate business needs into clear system requirements, workflows, data requirements, and acceptance criteria.
• Analyze existing applications, integrations, and processes to understand system behavior, dependencies, and potential areas for improvement.
• Support the implementation of new insurance products and enhancements to existing platforms.
• Document system requirements, business rules, interfaces, data mappings, dependencies, and solution decisions.
• Help maintain traceability between requirements, system changes, testing, and delivered functionality.

• Work with business and engineering teams to help develop practical system solutions within our insurance and low-code platforms.
• Review proposed system changes to understand potential impacts to existing applications, integrations, data, and operational processes.
• Review implemented solutions to confirm that they meet documented business and system requirements.
• Support engineering teams by answering requirements questions and helping resolve functional or system-design questions during development.
• Participate in functional testing, solution validation, deployment readiness, and post-production verification.
• Identify opportunities to simplify workflows, improve supportability, or address recurring system issues. 

• Analyze data flows between insurance platforms and internal and external systems.
• Investigate data-quality issues, field-mapping errors, and failures within ETL and data-export processes.
• Assist with defining and validating system interfaces, data mappings, transformation requirements, and API behavior.
• Use SQL and other tools to investigate data issues and identify where discrepancies originate.
• Troubleshoot integration failures and partner with engineering teams to resolve identified issues.
• Support integrations with external insurance partners, including MGAs, TPAs, reinsurers, and distribution partners. 

• Support in the analysis of production incidents across supported insurance platforms:
  • Investigate application and production issues such as: 
  • Integration and API failures
  • Batch-processing failures
  • Concurrent-update conflicts
  • Data discrepancies
  • Performance issues
  • System and workflow errors
  • Gather logs, system information, and supporting data to help identify the cause of production issues.
  • Perform root-cause analysis with support from engineering and other technical teams when needed.
  • Coordinate with engineering teams on issue resolution and validate fixes once implemented.
  • Identify recurring issues and recommend improvements to systems, processes, monitoring, or documentation.
  • Follow appropriate controls and procedures when working with production environments.

• Help document non-functional requirements such as performance, availability, scalability, resilience, and operational supportability.
• Support the planning and execution of performance and stress testing.
• Review test results and assist engineering teams in identifying performance or scalability concerns.
• Monitor application behavior and help identify opportunities to improve system reliability and operational visibility.

• Use scripting and lightweight automation to make troubleshooting, validation, and production support more efficient.
• Develop or maintain practical scripts and utilities for activities such as: 
  • Data-quality checks
  • Compliance validation
  • Log analysis
  • Uptime and availability reporting
  • Repetitive operational tasks
• Look for opportunities to reduce manual effort and improve the consistency of recurring support activities.

Skills, Knowledge & Expertise

• 3+ years of experience as a Systems Analyst, Business Systems Analyst, Technical Business Analyst, Application Support Analyst, or in a similar technical role.
• Strong analytical and problem-solving skills with a desire to understand how interconnected systems work.
• Working knowledge of SQL and experience using data to investigate application or business issues.
• Basic understanding of APIs, system integrations, or data interfaces.
• Familiarity with ETL processes, data pipelines, data mappings, or similar data concepts.
• Experience troubleshooting application, system, integration, or data issues.
• Ability to communicate effectively with both technical and business stakeholders.
• Strong attention to detail and willingness to learn unfamiliar systems, technologies, and business processes.
• Ability to work with production systems using appropriate care, controls, and operational discipline.
• Ability to work second shift, 2:00 PM to 10:00 PM.

• Experience working within the insurance industry or with policy, billing, claims, underwriting, or servicing systems.
• Experience with low-code application platforms.
• Experience with insurance platforms.
• Experience using Python or another scripting language for lightweight automation or data analysis.
• Experience with MongoDB or another document-oriented database.
• Experience with ETL or data integration technologies such as Fivetran.
• Experience with centralized logging or monitoring tools such as Graylog, Splunk, or ELK.
• Experience investigating APIs or system integrations.
• Exposure to application performance, load, or stress testing.
• Experience supporting business-critical applications in a production environment.