Center Operations Manager

People Management & Development:

Manage a team of Donor Center Technicians, Phlebotomists, Plasma processors, Training

coordinator and supervise other center employees as delegated from CM or Plasma Operations

& Medical Director.

Establish a work environment that foster operational excellence.

Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.

Provide regular feedback and coaching for his/her employees.

Manage employees to the highest standards of ethics and integrity.

Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.

Administer regular check-ins and year-end performance review & development plans, etc.

Assist in management of the recruiting process for direct reports.

Support and conduct teams' trainings for direct reports.

Leading the periodic operational meetings.

Serve as subject matter expert for operational-related policies and procedures, Plasma Donation

System and Plasma Payment System.

Provide periodic reports to CM & Plasma Operations and Medical Director about the operations

performance, identified gaps and enhancement plans.

Operations Management:

Supervise the donation operations within the center.

Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor

retention improvement and corrective action plans.

Monitor net yields and implement improvement plans.

Perform analysis of related data to promote efficient operations.

Proactive operational processes enhancement and risk management.

Resolve related facility issues and manage inquiries for facility information.
Provide leadership to ensure donor retention with high customer service levels.
Provide strategic inputs for marketing plans and provide analytics and insights for optimization.
Oversees product and biohazard waste shipments: Ensures shipments meet regulatory
specifications and product release requirements from the donor center; ensures accurate labeling
and documentation; and, authorizes final shipment.
Perform a review of the documentation of unsuitable test results and the disposition of the
associated results.
Document, investigate, and perform root cause analysis for deviations and customer complaints,
specifically, in how they relate to the safety of the donor and the quality of the product.
Performs a review of lookback information. Learn, understand and be independent working with
the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
Ensure the training plan for the center staff is in place according to the business need and
implemented on time by the training coordinator.
Quality & Compliance:
Ensure that the center is operating with high compliance level to company's policies, procedures
and regulations.
Deviation management and CAPA development with timely implementation.
With the center manager, manage center's audit processes, help to resolve any related issues and
ensure timely response and closure to audit observations.
Recommend changes and improvements to SOPs.
Work closely with the center quality team to enhance the operational compliance and ensure
that the proper risk mitigation plans are in place.
Back up for the CM:
Serves as back up to the CM in absence according to pre-determined delegation and\or scope of
responsibilities.
If the candidate is a physician, should act as back up for center physician, if not then this
following section is not applicable:
Part of the qualification for being a certified Center Operations Manager, is the onboarding and
certification on center physician role, serving as backup at any time to fulfilling the business
needs:
Donor acceptance and deferral according to the relevant policies and procedures.
Observe and coach the donor center technicians and phlebotomists.
Donor counseling to individuals with unacceptable results,
Management of Donor Adverse Event Reactions and the appropriate level of care.
Timely review of accumulated data to confirm established donor suitability, donor safety, and
process enhancement plans.
Recommend changes and updates to the center procedures.
Provide education sessions to the center medical staff as needed.
Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates
to the duties and responsibilities of this position.
Provide aggregated medical data and insights to the medical director that in turns help in
improving the center performance.