Front Desk / Receptionist

Description

Organization Description 

We are Cruz Companies, one of the oldest and largest, third generation, 100% minority-owned companies in the Northeast, we blend modern practices with traditional values of quality and integrity. Founded in 1948, we develop and construct landmarks, residential, and commercial projects. We do provide quality residential housing management services in the Greater Boston & New Bedford areas. Agencies we serve or work with include but are not limited; Massachusetts Housing Finance Agency (MHFA), Boston Housing Authority (BHA), Boston Metro Housing, Department of Housing and Urban Development (HUD), and private owners. We’ve also established Cruz C.A.R.E.S., giving back to our communities through scholarships, enrichment programs, and fun outdoor adventures. We are pioneers in progress and strive to elevate the communities where we work.

Cruz Management Company Inc is seeking a [Job Tittle] who is professional, responsible for planning, coordinating, and overseeing the management functions of assigned development(s). This position requires the coordination of a wide variety of services to assure resident satisfaction and the on-going viability of the development(s).

Position Summary

SUMMARY OF FUNCTION: The Front Desk Receptionist serves as the primary point of contact for residents, visitors, vendors, and staff, ensuring a professional, welcoming, and organized reception area. This role is responsible for greeting and assisting visitors, answering and directing incoming calls, responding to general inquiries, managing incoming and outgoing mail, and maintaining consistent front desk coverage throughout the workday.

The position is focused exclusively on daily reception operations, customer service, and front desk communication, ensuring visitors and residents receive timely, courteous assistance while following established company procedures. The Front Desk Receptionist may perform other reception-related tasks as assigned, with appropriate training and guidance.

Front Desk and Communications

· Welcome and appropriately direct residents, guests, applicants, vendors, and other visitors.

· Answer the main telephone line, transfer calls, take accurate messages, and direct inquiries to the appropriate employee or department.

· Monitor assigned general inboxes and route correspondence in a timely, professional manner.

· Maintain a neat, organized, and appropriately staffed reception area 

· Establish protocols to safeguard visitor and resident information.  

Routine Administrative Support

· Assist with routine calendars, visitor appointments, meeting invitations, and conference-room preparation as assigned.

· Receive residents’ rental checks and file accordingly according to the property site.

· Provide routine data entry, correspondence, and administrative assistance to team members as prioritized by the supervisor.

· Perform all other duties assigned.

Office Readiness and Escalation

· Monitor common-area presentation and basic front desk supply levels; notify the Office Operations Coordinator of replenishment needs.

· Report malfunctioning office equipment, technology issues, and facility concerns to the Office Operations Coordinator or designated service contact.

· Support company events with receptionist-related tasks such as visitor check-in and routine clerical preparation.

Refer complex resident, financial, compliance, vendor, or maintenance matters to the designated responsible employee 

Requirements

Knowledge, Skills & Qualifications

· High School diploma or equivalent professional experience.

· Bilingual in English & Spanish preferred.

· Prior receptionist, customer service, or administrative support experience preferred.

· Strong verbal and written communication, professionalism, and customer-service judgment.

· Proficiency in Microsoft Office and basic document management; ability to learn Yardi and office systems.

· Strong written & verbal communication skills.

· Excellent Customer services skills

· Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

· Conflict resolution and problem-solving skills.

Equal Employment Opportunity

The facility is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are provided equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state, and federal laws.

Americans with Disabilities

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

This job description is intended to describe the general content and requirements of the job. It is not an all-inclusive statement of duties, responsibilities or requirements and management reserves the right to add or remove duties from jobs to meet company needs. Significant changes to the position will necessitate a new or revised job description.