Account Executive, New Business & Expansion
Deskpro
·Yesterday
- Salary
- $5k – $30k/yr
- Location
- Austin, Texas
- Workplace
- Remote
- Type
- Full-time
- Department
- Sales
- Seniority
- Mid
- Source
- Workable
Description
About the role
You'll own the full sales cycle, focused on mid-market companies, our core customers. New deals typically land at $5K–$30K in annual value with 30–90 day cycles, and you'll also help grow accounts across our full customer base. Your pipeline comes from three places: inbound leads, expansion opportunities from our Customer Success team, and your own outbound prospecting.
You'll run discovery through close and work with Customer Success to grow existing accounts. Many of your buyers will be IT and security leaders evaluating cloud versus on-premise deployment, so you'll be comfortable in technical conversations and procurement processes.
The role is remote, but we get together in person every so often, so we'd prefer candidates near Austin, TX.
What you'll do
Win new business
- Run the full cycle: prospecting, discovery, demo, business case, negotiation and close.
- Get past features in discovery: uncover the business impact for the customer and the event or deadline that drives a decision through true curiosity.
- Multi-thread every deal: engage IT, security, finance and the budget holder, and equip your champion with a written business case they can take to the decision-maker.
- Qualify rigorously and set honest expectations, so the customers you sign stay and grow.
- Protect deal value: trade concessions for commitments such as contract length or agent minimums rather than discounting.
- Guide IT, security and procurement stakeholders through on-premise and hybrid deployments.
Build pipeline and grow accounts
- Work inbound leads and expansion opportunities from Customer Success, and generate your own pipeline through outbound prospecting and marketing-supported campaigns.
- Partner with CSMs on expansion, from upgrades to cross-selling into new departments: build on their handoff notes, treat these opportunities with the same urgency as inbound, and hand the account back cleanly.
Run a disciplined pipeline
- Keep many deals moving at once, with agendas, recaps and prompt follow-up. Keep every deal current in HubSpot (use case, timeline, success criteria, risks and forecast).
- Build a working knowledge of the help desk, ITSM and self-hosted software market, and share what you hear with product and marketing.