- Salary
- $60k+/yr
- Location
- Savannah, GA, GA
- Seniority
- Manager
- Closing date
- Today
- Source
- GovernmentJobs
Description
The Case Manager Supervisor oversees day-to-day US Department of Labor-Employment and Training Administration (USDOL-ETA) Workforce Act Title I case management and program services within WorkSource Coastal’s regional hub-and-spoke service delivery model. The position supervises and coaches staff, reviews eligibility and service decisions, and leads pre-enrollment staffing for proposed training and supportive services. Responsibilities include ensuring accurate, complete participant records and coordinating program and fiscal review before funds are committed, consistent with established approval authority. The position supports timely, compliant, participant-centered services that advance education, training, and employment outcomes.
- Assigns and balances caseloads, sets priorities, reviews work quality, and provides day-to-day directions to Case Managers serving Youth, Adults, and Dislocated Workers.
- Coaches staff on the Workforce Act Title I eligibility process, Youth, Adults, Dislocated Workers, and veteran priority of service, assessments, Individual Service Strategies and Individual Employment Plans, service delivery, exits, and follow-up.
- Reviews physical and electronic case files, case notes, source documentation, service codes, and performance outcomes for accuracy, timeliness, and compliance; directs corrections and tracks resolution.
- Monitors participant engagement, training progress, supportive services, measurable skill gains, credentials, employment, and follow-up; identifies cases requiring intervention.
- Coordinates staff onboarding, policy updates, case management system training, and consistent practices across hubs and community partner locations.
- Checks documents for legibility and completeness, tracks missing items, and routes the intake packet to the Staffing Committee for eligibility determination.
- Provides performance feedback, participates in evaluations and corrective coaching, and escalates policy, fiscal, or participant safety concerns to management.
- Performs all other related duties as assigned to this position within the department’s mission, vision, and/or scope to include schedule adjustments, evening or weekend hours as assigned.
- Attends and presents eligibility documents during the Case Management staffing process before program enrollment in funded training or authorization of supportive services; brings together the Case Manager, program reviewer, and fiscal staff as required, with participant input when appropriate.
- Verifies that the proposed workforce program enrollment is supported by complete eligibility documents, required priority determinations, assessments, participant consent, and the applicable service plan. Returns incomplete or conflicting files for correction.
- Reviews training suitability and documented need, including career goal, demand for the occupation, provider and program eligibility, admission requirements, participant readiness, expected credential, cost, and other available grants or assistance.
- Reviews proposed supportive services for a documented participation-related need, availability through other resources, local policy limits, required receipts or estimates, and the connection to approved career, education, or training activities.
- Confirms that the proposed funding source, service period, budget availability, allowable costs, approvals, and physical/electronic records align with fiscal and program requirements before staff issues a commitment or referral that incurs costs.
- Records each staffing decision and conditions, including approval for the next step, pending information, revision, or denial or referral; assigns follow-up, communicates the decision, and confirms that required authorization occurs before service or payment.
- Re-staffs material changes in training, cost, or supportive service need and retains the decision trail as needed.
- Coordinates with finance, business services, training providers, schools, employers, and one-stop partners to align services and avoid duplicate funding or unsupported expenditures as needed.
- Oversees Youth program element access and work experiences, Adult and Dislocated Worker training and reemployment services, and required follow-up under federal, state, and local policies.
- Uses WorkSource Georgia Portal reports and file reviews to reinforce and identify trends, prepare management updates, and address monitoring, data validation, and audit findings.
- Supports equitable and accessible service delivery across the workforce delivery region/counties.
- Performs all other related duties as assigned within the department’s mission, vision, and/or scope, to include schedule adjustments, evening or weekend hours as assigned.
- Bachelor’s degree in human services, education, social sciences, business, public administration, or a related field; or an equivalent combination of education and relevant acceptable experience.
- Five years of experience in the Workforce Act Title I case management, workforce development, career services, and a comparable human service setting; lead or supervisory experience required.
- Demonstrated ability to interpret policy, review eligibility and expenditures, coach staff, conduct case conferences, resolve documentation issues, and manage competing deadlines.
- Strong written communication and proficiency with Microsoft Suite/Microsoft 365 and electronic workforce development case management systems; ability to use the WorkSource Georgia Portal and reporting tools.
- Ability to travel to assigned locations throughout the region; valid driver’s license and reliable transportation when required for assigned travel.
- Must report to work at an assigned WorkSource Coastal Job Center Hub and travel to regional locations, trainings, and conferences when required;
- Office Hours: 8 AM – 5 PM, Monday – Friday at Locations: 7216 Skidaway Road, Suite C; Savannah, GA 31406 or 140 E. MLK Jr. Drive, Hinesville, GA 31313, or as assigned.
- Knowledge of the US Department of Labor-Employment and Training Administration (USDOL-ETA) Workforce Act Title I Adult, Dislocated Worker, and Youth programs, including eligibility, priority of service, assessments, service planning, training, supportive services, performance, exit, and follow-up requirements.
- Knowledge of applicable federal, state, and local workforce development policies, regulations, documentation standards, and fiscal requirements.
- Knowledge of Workforce Act Title I Adult, Dislocated Worker, and Youth programs, case management, training suitability, supportive services, allowable costs, performance measures, data validation, monitoring, and audit requirements.
- Skill in interpreting and applying policies and procedures and reviewing participant files for eligibility, completeness, accuracy, timeliness, and compliance.
- Skill in conducting pre-enrollment staffing and case reviews, identifying documentation deficiencies, resolving issues, and determining when matters require correction or escalation.
- Skill in supervising, coaching, training, and providing technical assistance to staff while balancing caseloads, priorities, deadlines, and service-delivery needs.
- Skill in coordinating with program, fiscal, business services, training providers, employers, schools, and workforce partners to support services and prevent duplicate or unsupported expenditures.
- Skill in analyzing case-management and performance information, identifying trends, and addressing monitoring, data-validation, performance, and compliance concerns.
- Proficiency in Microsoft Suite/Microsoft 365, electronic case-management systems, the WorkSource Georgia Portal, and applicable reporting tools.
- Ability to exercise independent judgment and sound decision-making when reviewing eligibility, training, supportive services, funding, and participant service needs.
- Ability to communicate effectively orally and in writing and maintain effective working relationships with participants, staff, management, providers, employers, and community partners.
- Ability to work independently and collaboratively, manage multiple priorities and deadlines, maintain confidentiality, and adapt to changing program and operational requirements.
- Ability to work at an assigned Job Center Hub and travel throughout the region, including attending required trainings, conferences, and occasional evening or weekend assignments.
SUPERVISORY CONTROLS: Work is performed under the general supervision of the Direct Services Manager or Designee. The employee exercises considerable independent judgment in supervising day-to-day WorkSource Coastal case management activities, assigning and reviewing work, interpreting policies and procedures, conducting pre-enrollment staffing, and resolving programmatic and documentation issues. Work is reviewed through reports, performance outcomes, monitoring results, compliance with established procedures, and achievement of program objectives.
GUIDELINES: Guidelines include US Department of Labor-Employment and Training Administration (USDOL-ETA) Workforce Act Title I requirements, applicable federal regulations and USDOL-ETA guidance, State of Georgia workforce policies, Coastal Workforce Development Board policies, WorkSource Coastal departmental and interdepartmental procedures, grant requirements, and City of Savannah policies and procedures. Guidelines are generally clear and specific but require judgment and interpretation when applied to eligibility, service planning, training, supportive services, documentation, and day-to-day program operations. Cases are referred to staffing review before any funds are committed.
COMPLEXITY: The work consists of varied supervisory, programmatic, and compliance-related duties involving case management oversight, eligibility and documentation review, training suitability, supportive services, participant engagement, performance, and coordination of program and fiscal requirements. The employee must analyze individual circumstances, identify conflicting or incomplete information, interpret multiple policies, determine appropriate corrective action, and balance participant needs with program requirements and available resources.
SCOPE AND EFFECT: The purpose of this position is to provide day-to-day supervision and quality assurance for Workforce Act Title I case management services and to ensure participant services are timely, appropriate, properly documented, and compliant with federal, state, and local requirements. The work directly affects participant access to training and supportive services, staff performance, program expenditures, data integrity, performance outcomes, monitoring results, and the prevention of unsupported or disallowed costs. Successful performance supports consistent and participant-centered service delivery throughout the WorkSource Coastal region.
PERSONAL CONTACTS: Regular contact with Workforce Title I program participants, parents or guardians when applicable, Case Managers, WorkSource Coastal management and staff, City personnel, fiscal staff, business services staff, training providers, educational institutions, employers, workforce partners, community organizations, and state and local workforce representatives. Contacts may involve sensitive participant, programming, performance, or fiscal matters.
PURPOSE OF CONTACTS: Contacts are typically to exchange and obtain information, interpret and explain program requirements, conduct case staffing, review eligibility and service recommendations, resolve documentation or service-delivery issues, coordinate training and supportive services, address performance or compliance concerns, prevent duplicate or unsupported expenditures, and provide supervision, coaching, and technical assistance to staff.
PHYSICAL DEMANDS: The work is primarily sedentary, with intermittent standing, walking, bending, stooping, crouching, or reaching. Requires frequent use of computers and standard office equipment and occasional lifting or moving of files, supplies, and equipment, including file boxes weighing approximately 50 pounds or more. The position also requires travel to WorkSource Coastal Hubs, regional service locations, meetings, trainings, and conferences as assigned.WORK ENVIRONMENT: The work is typically performed in offices, Job Center hubs, classrooms, training facilities, and community, school, employer, or partner locations, with services also delivered virtually. Assignments may require travel throughout the WorkSource Coastal service delivery region and earlier mornings, occasional evening or weekend work. Conditions are generally consistent with an office environment, with occasional exposure to noise, dust, weather, or other elements associated with travel and outreach activities.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: Provides direct day-to-day supervision of assigned Workforce Resource Specialist, Case Managers serving Youth, Adult, Dislocated Worker, and assigned special-grant programs. Responsibilities include ensuring equitable caseloads, setting work priorities, reviewing work quality, coaching and training staff, monitoring performance, providing feedback, participating in employee evaluations and corrective coaching, and escalating significant personnel, policy, fiscal, compliance, or participant safety concerns to management.