- Salary
- $55k+/yr
- Location
- Savannah, GA, GA
- Seniority
- Manager
- Closing date
- Today
- Source
- GovernmentJobs
Description
The Case Manager guides eligible participants from intake through employment, education, or training and required follow-up. The position assesses each person’s strengths and barriers, develops a practical service plan, coordinates approved US Department of Labor-Employment and Training Administration (USDOL-ETA) Workforce Act Title I program services, and maintains complete physical and electronic case management records. The Case Manager may serve Youth, Adults, and/or Dislocated Workers throughout the WorkSource Coastal Region in the Chatham and Liberty Job Center Hubs, partner locations, outreach, and virtual appointments across Chatham, Bryan, Bulloch, Screven, Effingham, Liberty, Long, Camden, McIntosh, and Glynn counties.
- Explain available services, participant rights and responsibilities, and the steps for enrollment; use accessible communication and arrange language assistance or reasonable accommodation when needed.
- Collect and review application information and source documents; determine or document program eligibility, applicable priority of service, and suitability for proposed services under current federal, state, and local policy. Refer all cases to the Supervisor for staff review before enrollment or committing funds.
- Checks documents for legibility and completeness, tracks missing items, and routes the intake packet to the Case Manager for eligibility determination.
- Assess education, work history, interests, skills, barriers, support needs, and local labor market opportunities. Jointly develop and update an Individual Employment Plan for Adult or Dislocated Worker participants when appropriate, or an Individual Service Strategy for Youth participants to include Objective Assessment Summary.
- Set measurable education and employment goals with participants and maintain regular, meaningful contact to adjust plans as circumstances change.
- Provide individualized career services, job search assistance, career counseling, referrals, and connections to employers, apprenticeships, training providers, and one-stop partners.
- Document the need for training and assess the suitability, cost, expected credential, provider eligibility, labor force/market/high demand, and other available assistance. Prepare proposed training and supportive services for required program and fiscal review before authorization.
- Coordinate enrollment, attendance, progress, barriers, credential attainment, and completion with schools, training providers, employers, and partners; intervene promptly when participation or progress is at risk.
- Determine and document supportive service needs; arrange only those services authorized by policy, funding availability, and approval procedures. Maintain accurate cost and service records with fiscal staff.
- Participate in outreach and mobile or rotating services across the region, including community, school, employer, and partner locations, as assigned.
- Enter timely and accurate applications, eligibility decisions, plans, services, case notes, attendance, expenditures, outcomes, and follow-up in the WorkSource Georgia Virtual One-Stop System (VOS) Portal and other approved electronic systems; maintain a monitoring-ready physical and electronic case file.
- Obtain and upload required source documentation for training, measurable skill gains, credentials, employment, and other outcomes. Protect confidential information and correct data or file issues identified through quality review.
- Track active caseloads, contact schedules, service deadlines, exits, and follow-up; provide accurate reports and respond to monitoring, data validation, and audit requests.
- Coordinate with program supervisor, leadership, finance, business services, and partner staff to avoid duplicate services, prevent unsupported costs, and connect participants to appropriate opportunities.
- Performs all other related duties as assigned to this position within the department’s mission, vision, and/or scope to include schedule adjustments, evening or weekend hours as assigned.
- Apply the eligibility and priority rules for the assigned program, including Adult priority of service, Youth enrollment criteria, and documentation of qualifying Dislocated Worker status. Connect workers affected by layoffs with rapid response and reemployment resources when applicable.
- Assess each participant’s education, skills, employment goals, and barriers; develop and update the required service plan. For Youth, complete an Objective Assessment and Individual Service Strategy. For Adults and Dislocated Workers, develop an Individual Employment Plan when appropriate.
- Coordinate individualized career services, education, occupational training, apprenticeships, work-based learning, and supportive services according to participant need, informed choice, and approved funding. For Youth, connect participants to appropriate US Department of Labor-Employment and Training Administration (USDOL-ETA) Title I program elements and monitor work experiences with schools and employers.
- Monitor participation and progress, document skill gains, credentials, employment, and other outcomes, and adjust services when barriers arise.
- Provide and document follow-up suited to each participant’s needs and program requirements. Youth follow-up services continue for at least 12 months after program exit; provide Adult and Dislocated Worker follow-up career services when appropriate.
- Bachelor’s degree in human services, social sciences, education, business, public administration, or a related field; or an equivalent combination of education and relevant acceptable experience.
- Three years of experience in case management, workforce development, career counseling, social services, education, or a related client service role preferred.
- Ability to assess needs, explain program requirements clearly, maintain detailed records, manage deadlines, and work respectfully with people from varied backgrounds.
- Proficiency with Microsoft Suite/Microsoft 365 and electronic case management systems; ability to learn the WorkSource Georgia Virtual One-Stop System (VOS) Portal and other related digital tools.
- Ability to travel to assigned locations throughout the region; valid driver’s license and reliable transportation when required for assigned travel.
- Must report to work at an assigned WorkSource Coastal Job Center Hub and travel to regional locations, trainings, and conferences when required;
- Office Hours: 8 AM – 5 PM, Monday – Friday at Locations: 7216 Skidaway Road, Suite C; Savannah, GA 31406 or 140 E. MLK Jr. Drive, Hinesville, GA 31313, or as assigned.
- Knowledge of Workforce Act Adult, Dislocated Worker, and Youth programs, including eligibility, priority of service, and documentation requirements.
- Knowledge of participant assessment, individualized service planning, career counseling, and case management practices.
- Knowledge of labor market information, training resources, apprenticeships, work-based learning, supportive services, and community resources.
- Knowledge of electronic case file standards, performance documentation, follow-up requirements, confidentiality, equal opportunity, and accessibility.
- Skill in reviewing applications and source documents to establish eligibility and identify missing or conflicting information.
- Skill in assessing participant strengths, barriers, and service needs and developing measurable education and employment goals.
- Skill in providing career guidance, coordinating services, and maintaining meaningful participant engagement.
- Skill in evaluating training and supportive service requests and preparing documentation for program and fiscal review.
- Skill in using Microsoft 365, the WorkSource Georgia Portal, and digital tools to maintain accurate records and track services and outcomes.
- Ability to apply program policies, exercise sound judgment, and refer uncertain eligibility or funding matters for review.
- Ability to manage an assigned caseload, prioritize responsibilities, meet deadlines, and provide timely follow-up.
- Ability to monitor progress, address barriers, and document skill gains, credentials, employment, and other outcomes.
- Ability to collaborate with participants, providers, employers, partners, and internal staff to coordinate appropriate services.
- Ability to protect confidential information, maintain monitoring-ready files, and respond to quality reviews and audits.
- Ability to work independently and as part of a team, adapt to changing needs, and provide accessible services across hub, outreach, and virtual settings.
SUPERVISORY CONTROLS: Work is performed under the supervision of the Case Manager Supervisor, with additional direction from WorkSource Coastal administrative management. The supervisor establishes priorities, provides guidance on complex cases, and reviews work for accuracy, policy compliance, appropriate service decisions, and documented outcomes.
GUIDELINES: Guidelines include US Department of Labor-Employment and Training Administration (USDOL-ETA) Workforce Act Title I requirements, applicable federal regulations and USDOL-ETA guidance, State of Georgia workforce policies, Coastal Workforce Development Board policies, WorkSource Coastal departmental and interdepartmental procedures, grant requirements, and City of Savannah policies and procedures. Guidelines are generally clear and specific but require judgment and interpretation when applied to eligibility, service planning, training, supportive services, documentation, and day-to-day program operations. Cases are referred to staffing review before any funds are committed.
COMPLEXITY: The work consists of varied case management duties involving eligibility determination, participant assessment, individualized planning, service coordination, and follow-up. Requires analytical judgment to evaluate documentation, address barriers, assess service suitability, and adapt plans to participant needs while maintaining compliance.
SCOPE AND EFFECT: The purpose of this position is to help Youth, Adult, and Dislocated Worker participants access services that support education, training, employment, and economic self-sufficiency. Work affects participant progress, appropriate use of program funds, regulatory compliance, and the accuracy of reported performance outcomes.
PERSONAL CONTACTS: Regular contact with participants, parents or guardians when appropriate, co-workers, supervisors, fiscal and business services staff, employers, training providers, schools, workforce partners, community agencies, other City personnel, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to establish eligibility, assess needs, develop service plans, coordinate training and employment opportunities, resolve participation barriers, obtain documentation, and verify progress and outcomes.
PHYSICAL DEMANDS: The work is primarily sedentary, with intermittent standing, walking, bending, stooping, crouching, or reaching. Requires frequent use of computers and standard office equipment and occasional lifting or moving of files, supplies, and equipment, including file boxes weighing approximately 50 pounds or more. The position also requires travel to WorkSource Coastal Hubs, regional service locations, meetings, trainings, and conferences as assigned. WORK ENVIRONMENT: The work is typically performed in offices, Job Center hubs, classrooms, training facilities, and community, school, employer, or partner locations, with services also delivered virtually. Assignments may require travel throughout the WorkSource Coastal service delivery region and earlier mornings, occasional evening or weekend work. Conditions are generally consistent with an office environment, with occasional exposure to noise, dust, weather, or other elements associated with travel and outreach activities.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.