Support Coordinator - Care & Support - Supported Living Service Enfield

About Outward

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North and East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable and empower, and we work in partnership with individuals and their families to promote choice, control and inclusion.

Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

We are looking for a proactive and passionate Support Coordinator to join our dedicated team supporting adults with a range of needs, including learning disabilities, autism, mental health challenges, and complex support requirements. This role offers a unique opportunity to combine hands-on support with service coordination and leadership responsibilities, supporting the effective day-to-day running of the service.

As a Support Coordinator, you will play a key role in empowering the people we support to live independent, meaningful, and fulfilling lives. You will provide high-quality, person-centred support while coordinating key aspects of service delivery, including support planning, key working, rota oversight, and staff guidance. Working closely with the Deputy Manager and Team Manager, you will help ensure services are well-organised, safe, and outcomes-focused, and that practice reflects Outward’s core values of engage, enable, and empower.

Your Responsibilities

As a Support Coordinator, you will:

• Provide direct, person-centred support to people we support, promoting independence, dignity, choice, and wellbeing in line with individual support plans.
• Coordinate day-to-day service delivery, ensuring support is consistent, well-planned, and responsive to people’s needs.
• Carry out key working responsibilities, including completing and reviewing support plans and risk assessments, supporting outcomes, and maintaining regular communication with families and professionals.
• Lead on shift coordination and rota oversight, including covering shifts when required to maintain safe staffing levels and continuity of care.
• Support staff practice, providing guidance, mentoring, and role-modelling good practice, including active support and positive behaviour approaches.
• Provide line management and supervision to support staff, as delegated, including inductions, supervisions, performance feedback, and development support.
• Carry out routine medication checks, including MAR chart reviews, stock counts, and escalation of medication concerns in line with policy.
• Support financial monitoring, including basic checks of service petty cash, receipts, and people we support’s finances, escalating discrepancies appropriately.
• Report and monitor maintenance issues, liaising with relevant teams to ensure health, safety, and property standards are maintained.
• Ensure accurate, timely, and high-quality documentation, including daily records, incident reports, safeguarding logs, and updates on digital care systems.
• Work flexibly across multiple services, including evenings and weekends, to support consistent service delivery.