People Senior Operations Advisor

About Maersk 

At Maersk, we are on a journey to transform the way the world connects. As a global leader in integrated logistics, we connect people, businesses and communities across the globe, creating opportunities for our customers and our people. 

Our People Function plays an important role in this journey by creating great employee experience and ensuring our colleagues and leaders receive the support they need to succeed. We value collaboration, inclusion, continuous improvement and a strong customer mindset. 

We are now looking for a People Senior Operations Advisor to join our team in Prague, Czech Republic. This is an onsite position, offering the opportunity to work closely with employees, managers, People Partners and HR specialists in an international and dynamic environment. 

You will play a key role in delivering a high-quality HR experience to employees. You will take ownership of a broad range of HR queries, provide guidance on more complex employee matters.  

Key responsibilities 

Your role will be to: 

• Take end-to-end ownership of employee and manager queries related to HR policies and processes, including benefits, leave, HR applications and other areas across the employee lifecycle. 

• Provide professional and timely support to employees and managers through different channels, including HR case management, phone, email and live chat. 

• Advise employees and managers on the use of self-service tools in Workday and other HR systems, supporting effective technology adoption. 

• Promote the use of the employee HR Portal by guiding employees and managers to relevant HR knowledge, including global and local policies and How-To content. 

• Manage HR data quality and perform transactions in Workday and other HR applications, ensuring accuracy and compliance. 

• Handle more complex HR queries and cases, partnering with People Partners and relevant functional specialists when needed. 

• Prepare and manage HR documentation throughout the employee lifecycle. 

• Coordinate onboarding and offboarding processes, ensuring a smooth employee experience. 

• Apply your knowledge of Czech labour regulations to support employees and managers and ensure HR processes are handled appropriately. 

• Identify opportunities to simplify, improve and standardize HR processes and ways of working. 

• Contribute to a strong employee experience by ensuring high levels of accuracy, responsiveness and service quality. 

We are looking for 

Employee experience is at the heart of this role. We are looking for someone who is proactive, service-minded and solutions-oriented, with the confidence to manage HR topics independently while knowing when to involve the right HR stakeholders. 

You bring: 

• A degree in Human Resources, Business Administration or a related field, or equivalent relevant experience. 

• Solid experience in HR advisory, HR operations or People Services role, ideally supporting employees and managers across a broad range of HR topics. 

• Good knowledge of Czech labour legislation and local HR practices. 

• Strong communication, stakeholder management and problem-solving skills, with the ability to confidently manage sensitive or complex employee matters. 

• A proactive mindset and the ability to investigate issues, identify solutions and collaborate effectively with People Partners and HR specialists. 

• Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. 

• A strong sense of ownership and a focus on bringing cases through to resolution. 

• Experience working effectively with both local and virtual teams. 

• Experience using HR systems, preferably Workday. 

• Experience with Giriton is considered a plus. 

• Fluency in both English and Czech is required. 

If you can see yourself in this role and are excited about contributing to a world-class People Advisory experience at Maersk, we would love to hear from you! 

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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