Administrative Assistant / Receptionist

About Somersett Owners Association:
Somersett is a 2,391-acre master-planned golf community located in northwest Reno, surrounded by the scenic Sierra Nevada mountains to the west and south and Peavine Peak to the north. The Club at Town Center, a 24,000-square-foot, $9 million facility, serves as the centerpiece of Somersett’s resident amenity program. Additional amenities include the Canyon Nine par-3 golf course and 27 miles of hiking and biking trails.

This resort-style community offers residents a wide range of activities supported by a team of dedicated professionals in hospitality, recreation, and events. We foster a fun, energetic environment and are committed to maintaining a positive and engaging workplace culture.

Job Summary:
The Administrative Assistant/Receptionist serves as the first point of contact for residents and guests, delivering exceptional customer service while supporting the day-to-day operations of the Club. This role is responsible for managing front desk activities, assisting with registrations and inquiries, providing high-level administrative support across multiple functional areas of the association, and maintaining a welcoming, professional environment.

Duties and Responsibilities:

• Greet residents and guests in a friendly and professional manner
• Check residents and guests into the system and process applicable fees
• Assist with program registrations, reservations, and payment transactions
• Provide information and guidance to new residents regarding paperwork and facility access
• Maintain a clean, organized, and presentable front desk and common areas
• Answer phone calls, direct inquiries, and relay messages to appropriate staff
• Process sales and ensure merchandise and supplies are adequately stocked
• Sort and distribute incoming mail and deliveries
• Complete opening and closing checklists to ensure operational readiness

Knowledge, Skills, and Abilities:

• Strong customer service and interpersonal skills
• Proficiency with office equipment and basic computer applications (Excel, Word, Outlook)
• Ability to handle sensitive information with confidentiality
• Strong organizational skills and attention to detail

Education and Experience:

• High school diploma or equivalent required
• Associate degree highly preferred

Physical Requirements:

• Ability to spend prolonged periods sitting at a desk and working on a computer
• Prolonged periods of standing, walking, and talking

Work Schedule:
This full-time position works weekday and weekend hours and may include holidays. The schedule is subject to change based on the needs of the organization. 

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the Administrative Assistant/Receptionist. Duties and responsibilities may change at any time, with or without notice.