Customer Service Representative

OverviewWe are seeking a dedicated individual to join our customer service team at Baldassarri Construction LLC. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing exceptional service and support.Key ResponsibilitiesRespond to customer inquiries via phone, email, and in-person.Assist customers with product information, order status, and issue resolution.Maintain accurate records of customer interactions and transactions.Collaborate with other departments to ensure customer needs are met.Identify and escalate complex issues to appropriate teams.RequirementsProven experience in a customer service role.Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to work in a fast-paced environment.Familiarity with customer service software and tools.Nice to haveExperience in the construction industry.Fluency in additional languages.