Floor Supervisor

SUMMARY : Supervise a section of the casino floor of typically one to eight table games. Responsible for supervising dealer’s in assigned section. Works with and accepts general guidance and direction from the Team Lead, Casino Shift Manager, and / or the Casino Manager on duty. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K. E.E.P. Kindness, Engagement, Empathy and Positivity). ESSENTIAL DUTIES AND RESPONSIBILITIES : • Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld. • Maintain a thorough understanding of the rules and procedures for each game offered in assigned section. • Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs. • Maintain a detailed knowledge of upcoming casino events. • Monitor and continually train table games dealers; communicate with managers when progressive discipline is needed. • Greet and interact with guests in a professional, welcoming and attentive manner.• Ensure all laws, regulations, MICS and company / departmental policies are followed in assigned section.• Work professionally with other departments including Security, Surveillance, Human Resources and Finance / Cage in order to efficiently and properly complete day to day tasks. • Identify advantage play and cheating techniques in a timely fashion in order to preserve the integrity of our games. • Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps). • Rate players accurately including time played, average bet and win / loss. • Track table inventory; ensure chips are accounted for. • Continually communicate pertinent gaming and employee information to the team Lead, Casino Manager and / or the Casino Shift Manager. • Issue / Redeem markers to credit customers per MICS and SOPs. • Maintain proper bankrolls on all games in assigned section through utilization of fill and credit processes. • Issue comps per guidelines. • Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations. • Accurate and efficient completion of day to day reports and special projects that may be assigned. • Work varied shifts, including weekends and holidays. • Perform other reasonable duties and responsibilities as requested.Work EnvironmentOur staff has a commitment to provide excellent services while taking the added time and effort to work within the walls of the South Dakota State Penitentiary. It is essential that Metal Craft Industries work with the correctional facility to provide the safest and efficient working environment for the correctional officers, all employees of Metal Craft Industries, and the community.Requirements The positions that entail access to the Penitentiary require background checks, Novice Prison Safety Training and Annual Prison Safety training provided by the South Dakota State Penitentiary.Metal Craft Industries has positions at our East side location, which do not require Penitentiary access.They offer a wide range of job opportunities for enthusiastic, talented employees at both locations for those looking to establish their career with our company as we grow.Metal Craft Industries highly seeks and recommends the following criteria: