- Salary
- $70k – $145k
- Location
- Annapolis Junction, MD
- Department
- Customer Service
- Experience
- 1+ years
- Education
- Master
- Visa
- Not sponsored
- Clearance
- Required
- Source
- Paylocity
Description
Description
MUST BE U.S. CITZEN
MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH
- Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
- Provides user notification of receipt of Web- or email-submitted requests.
- Logs and tracks inquiries using service request management database and maintains history records and related documentation.
- Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
Requirements
- Must be U.S. Citizen
- Must have active TS/SCI with Poly
- Must have certification DoD 8570 IAT Level 1
- 5 years’ experience with BS Degree (Computer Sci or equivalent) OR 10 years’ experience in lieu of BS Degree
- Minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.
Desired:
Experience in ticket management system like SupportIT and Service now
Unix experience is not required but is a plus.
Skills
Excel