- Salary
- $16 – $21
- Location
- Cliff Nelson Recreation Center, United States of America · Kathryn Wilemon Lake House · Arlington Tennis Center · Elzie Odom Athletic Center · Beacon Recreation Center · Dottie Lynn Recreation Center · Bob Duncan Community Center
- Type
- Part-time
- Department
- Customer Service
- Education
- High School
- Source
- Workday
Description
SALARY:
$16.91 - $21.14 per hour
JOB SUMMARY:
Under general direction provides customer service by greeting customers, answering multi-line telephone, taking messages and responding to customer inquiries.
THIS POSITION IS FOR CANDIDATES WITHOUT A DRIVER'S LICENSE.
ESSENTIAL JOB FUNCTIONS:
- Provide customer service by accessing patron information, receiving money, and assisting with customer inquiries regarding programming or facility usage.
- Perform facility maintenance and setup and respond to issues in the facility such as cleanliness or other issues.
- Ability to negotiate patron account information, apply policies and procedures, perform standard data entry tasks, and coordination and scheduling of programs.
- Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or informational need expressed in the user's inquiry.
OTHER JOB FUNCTIONS:
- Work with various vendors, outside agencies and other department to accommodate needs for facility access, program information, or facility orientation.
MINIMUM QUALIFICATIONS:
Knowledge, Skills and Abilities:
- Knowledge of modern office methods, practices and equipment.
- Knowledge of facility management to ensure a safe and productive experience for users and customers.
- Skill in operating a multi-line telephone.
- Ability to learn and apply computer skills to register customers, authorize refunds and account for site revenues.
- Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations.
- Ability to maintain the cleanliness and safe condition of the work site.
- Ability to perform a variety of physical skills including but not limited to seeing, sorting and typing.
- Ability to lift or exert forces equivalent to lifting 50 lbs.
- Ability to operate a variety of office equipment including a personal computer, fax machine, telephone, calculator, etc.
Qualifying Education and Experience:
High school education and a minimum of six months related clerical/customer service experience.
PRE- EMPLOYMENT SCREENINGS:
- Criminal background check
- Physical and Human Performance Evaluation (HPE)
City of Arlington is an Equal Opportunity Employer.
Skills
Customer Service