- Location
- Washington, District of Columbia, USA
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Success
- Seniority
- Lead
- Experience
- 6+ years
- Source
- Lever
Description
Who we are:
Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.
We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.
We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.
If you want comfort, this isn’t the place.
If you want impact, ownership, and the chance to help build a generational fintech company, welcome.
Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.
Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
What we're looking for: A Customer Success Lead with 6+ years of experience who will be responsible for leading a small team of CSMs and managing the post-sale lifecycle for our medical practice vertical. We need a high-achieving and goal-oriented individual who will enable Nitra to deliver on an ambitious roadmap of innovative banking products. This leader must be a charismatic relationship-builder who excels at translating complex technical and fintech concepts into simple, actionable value for doctors, office managers, and practice admins who may be less familiar with our technology.
Skills
Go
Benefits
Equity - Everyone at Nitra is an owner. When the company wins, you win.Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
