Senior Technical Product Manager / Product Owner – Customer AI

Overview

Location: Denver, CO or Minneapolis, MN (Hybrid)Employment Type: W2 Contract

Are you ready to shape the future of AI-powered customer experiences? Trissential is partnering with an innovative client to find a Senior Technical Product Manager / Product Owner – Customer AI who thrives at the intersection of product strategy, AI, and engineering execution. This is your opportunity to lead cutting-edge initiatives like AI-driven billing, payments, and conversational experiences that directly impact millions of customers.

What’s in It for You?

• Ownership & Impact – Lead high-visibility AI initiatives transforming customer engagement at scale
• Innovation – Work hands-on with generative AI, agentic systems, and conversational AI products
• Cross-Functional Leadership – Collaborate with engineering, legal, compliance, and product teams to drive real outcomes
• Career Growth – Expand your expertise in emerging AI technologies and enterprise-scale product execution
• Hybrid Flexibility – Balance in-office collaboration with remote work in a modern work model

Your Role & Responsibilities

• Own end-to-end AI product strategy across customer-facing initiatives including agentic voice, billing, and payments
• Translate complex business challenges into scalable, AI-driven product solutions
• Drive program and delivery management for cross-functional initiatives, ensuring timelines, budgets, and outcomes are met
• Partner with engineering teams to define and execute technical architectures, including APIs, foundations models, and retrieval-based systems
• Define and measure success metrics for AI systems including accuracy, safety, and user experience
• Lead collaboration across legal, privacy, and compliance teams to ensure responsible AI deployment
• Manage risks, dependencies, and communications across stakeholders while maintaining alignment with business goals

Skills & Experience You Should Possess

• 7+ years of experience in product management, with strong exposure to technical or AI-driven products
• Proven experience delivering complex, cross-functional initiatives in an enterprise environment
• Solid understanding of AI/ML concepts including generative AI, agentic systems, and conversational AI
• Experience working closely with engineering teams on product architecture and solution design
• Strong program management skills with the ability to manage scope, timelines, and stakeholders
• Excellent communication skills with the ability to bridge business and technical teams

Bonus Points If You Have:

• Experience with AI-powered billing, payments, or customer engagement platforms
• Familiarity with regulatory environments and responsible AI frameworks
• Hands-on experience with A/B testing, model evaluation, and performance measurement
• Background in utilities, fintech, or highly regulated industries

Education & Certifications You Need:

• Bachelor’s degree in Computer Science, Engineering, Business, or related field
• Advanced degree (MBA or Master’s) is a plus
• Product or Agile certifications (e.g., PMP, Scrum) are advantageous

What We Offer

At Trissential, we believe in empowering top talent while offering flexibility, growth, and meaningful work.

• Competitive Compensation –$75–$85 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
• Paid Time Off – Offers paid time away from work
• Hybrid Work Model – Collaborate in-office while maintaining flexibility
• Career Development – Access to cutting-edge AI learning opportunities and leadership pathways
• Innovative Culture – Work on transformative AI solutions with forward-thinking teams

This role is only open to candidates who are authorized to work in the United States.

Ready to be part of something transformative? Apply today and take the lead in shaping the next generation of AI-powered customer experiences with Trissential!