ServiceNow Business Analyst

JOB TITLE: Senior ServiceNow Business AnalystLocation: Glasgow, UKJob Type: Contract- Hybrid Job SummaryWe are looking for an experienced Senior ServiceNow Business Analyst with strong expertise in gathering business requirements, translating them into ServiceNow solutions, and working closely with stakeholders, developers, and technical teams. The candidate should have hands-on experience in ServiceNow modules, Agile delivery, process improvement, and end-to-end implementation support.Required SkillsStrong experience as a Business Analyst in ServiceNow projectsGood understanding of ServiceNow modules such as:ITSMITOMHRSDCMDBService CatalogIncident, Change, Problem ManagementExperience with Agile/Scrum methodologiesStrong stakeholder management and communication skillsAbility to create process maps and functional documentationKnowledge of integrations, workflows, and ServiceNow platform capabilitiesExperience in requirement gathering and business process analysisStrong analytical and problem-solving skillsRequired Experience7+ years of experience as Business Analyst4+ years of experience working on ServiceNow platform projectsExperience working in enterprise/global environments preferredEducationBachelor’s degree in Computer Science, Information Technology, Business Administration, or related field