Inside Sales Specialist

Job Description:

Illinois Tool Works Inc. (NYSE: ITW) is a diversified manufacturing company that delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries. ITW, with approximately 18 billion dollars in global revenues, operates 7 major segments with businesses in 56 countries that employ approximately 55,000 women and men. These talented
individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 16,000 active patents.

Division Description

ITW StampTech Fasteners serves the major OEMs and Tier suppliers in the North American automotive market. The division supplies stamped metal fasteners and engineered fastener assemblies that leverage our deep-draw stamping technologies. The annual revenue for the division is approximately $174M.

Locations include Gallatin, TN, Lexington, KY & Naugatuck, CT. The division drives profitability by leveraging its innovative solutions and application engineering. In addition to ITW’s industry leading research and development capabilities, StampTech Fasteners enhances our customers’ competitive advantage by:

• Maintaining advanced engineering and manufacturing facilities in N.A.
• Exchanging product, process, and benchmarking information with sister units worldwide.
• Continually improving processes, material, and designs to ensure every product exceeds customer specifications while providing unparalleled value.

Position Summary

The Inside Sales Specialist supports sales of products and services in cooperation with assigned Account Managers to generate growth.  May directly handle sales opportunities with existing customers and prospects.  Participates in both individual and team selling with Account Managers.  Works closely cross-functionally with Account Managers, Sales Coordinators, accounts receivable, and other sales support resources, as needed, to effectively manage customer relationships, pursue selling opportunities and assist in closing business opportunities.

Primary Responsibilities

• Nurtures customer relationships that provide insight and a landscape where ITW has a competitive advantage through our “cradle to grave” relationships
• Assists the Sales Manager with customer interface/visits, proposals, quoting business, follow-up, presentations, and negotiations
• Partners with the Sales Manager for entering quotes and opportunities into the CRM system
• Prepares quotes (cost breakdowns), enters in the customer portal, and provides follow up on quotes and purchase orders with customers
• Assists in researching historical data and carryover opportunities
• Organizes own work routine with the guidance provided by sales leadership
• Works with the account managers and sales coordinators to provide forecast data changes
• Tracks and shares information on wins and losses
• Participates in sales meetings to obtain information on sales objectives, promotional actions, new products, improvement ideas, etc.
• Participates in sales, product and systems training, marketing campaigns, special projects and applies this knowledge in efforts to increase business
• Manages “day to day” customer requests, forms, surveys, etc.
• Manages pre-production program management activities
• Leads GPS $/car coordination and support (current / historical vehicle read-across)

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree - B.A. /B.S. from four-year College
• Minimum 2 years of sales experience in the automotive industry
• Strong interpersonal, communication, program management and presentation skills with ability and willingness to communicate, and work with other regions and locations.
• Proven ability to deal with changes in the business or its environment.
• An inner drive to understand, communicate and exceed established agreed upon goals.
• Proven ability to generate respect and trust from staff and external customers/contacts, including the ability to work collaboratively with colleagues and staff to create a results driven, team- oriented environment.
• Ability to collaborate and work in a team setting to achieve shared goals
• Ability to multi-task a high volume of projects at one time
• Works independently as a self-starter, successful at prioritizing work
• Decision making, problem resolution and creative thinking skills
• Strong personal computer skills in Microsoft Excel, Word, PowerPoint, Outlook

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.