- Location
- PL, WROCLAW, Poland
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Support
- Seniority
- Mid
- Industry
- Healthcare
- Category
- Operations
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Workday
Overview
As a Customer Dialog Representative, you'll serve as the main point of contact for customers and trade partners, supporting sales and marketing efforts, and improving data quality. This role requires fluency in German and English, strong communication skills, and experience with Salesforce.
Description
Job Description:
3M Healthcare is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
The employee's main responsibilities include customer support for Solventum products & services, acting as central point of contact for all trade partners, private customers, end customers and internal interfaces as well as monitoring work queues for new requests. As a CO Analyst - Customer Dialog Representative with German (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Identifying contacts in new companies and analysing customer needs
Supporting the sales and marketing functions in the development of sustainable customer relationships
Completing assigned tasks within agreed targets
Identifying opportunities to improve data quality & reduce cycle time
Acting according to Solventum regulation and policies
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Fluent in English and German
Commercial flair on the phone
Customer First Thinking
Previous experience working with Salesforce
Additional qualifications that could help you succeed even further in this role include:
Previous experience working within customer service is a benefit
Detailed oriented and enjoys working with operational processes
Proactive attitude to the duties entrusted
Collaborative Team player
Analytical thinking
Work location: Wrocław, Poland (employee choice to work remote, on site, or hybrid)
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Diversity & Inclusion
(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the
terms.
Skills
Languages
Remote Scope
About Solventum
Solventum is a healthcare company pioneering innovations at the intersection of health, material, and data science to improve patient lives and support healthcare professionals.
