Client Support Specialist

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Title:  Client Support Specialist Reports to:  Team Leader - CSS
Resource Type:  Employee Last Revision Date:  Jan 2026
 
PRIMARY RESPONSIBILITIES
7. Level 2 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.
8. When a problem is reported, the Client Support Specialist team must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
9. This job role requires candidates to provide IT support on outbound calls; The Client Support Specialist team operates on 24x5 basis. Team members are required to work in rotational shifts and observe a 5-day working week.

 TECHNICAL SKILLS:
1. Extensive knowledge of troubleshooting Windows 10/11 and Mac operating systems Desktop Support Engineering along with H/W diagnostics troubleshooting
2. Expertise in installing, configuring, and troubleshooting Microsoft Office 365 applications. 
3. Expert level knowledge of troubleshooting Internet technology and networking concepts such as VPN.
4. Should be skilled in virus/malware removal and troubleshooting customized applications.
5. Coordinate activities with third party vendors as needed for Order fulfillment, Warranties and so forth.
6. Knowledge of mobile device/MDM

 EDUCATION & WORK HISTORY:
1. Diploma or equivalent in IT or related fields with 3 years of work experience in IT hardware/software required.  Minimum 2 years of experience in a technical support role.
2. Candidates with prior experience in a technical, voice-based process will be given priority.

 COMMUNICATION SKILLS:
1. High proficiency in English grammar, vocabulary, and sentence structure.
2. Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers.
3. Clarity in speech – Neutral accent, appropriate rate of speech, pleasant voice, and confident tone.
4. Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker.

 OTHER ESSENTIAL SKILLS:
1. Telephone etiquette - basic call handling skills.
2. Customer service skills (persuasion, empathy, helpfulness & positive attitude).
3. Good business communication skills (e-mail).


 

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”