- Location
- Ankeny, IA
- Department
- Customer Service
- Education
- High School
- Source
- Paylocity
Description
Description
Are you someone who enjoys helping people feel welcomed, supported, and cared for? As a Client Support Specialist, you’ll be the first point of contact for individuals and families seeking our services. This role is perfect if you thrive in a people-centered environment, want to build valuable administrative and client service skills, and are motivated by making a real difference every day.
What You’ll Do
- Greet and assist clients, answer phones, schedule appointments and collect co-pays
- Maintain accurate client records and update electronic systems
- Conduct Urine Analysis (UA) on substance use clients
- Support providers with documentation, co-pay collection, and appointment tracking
- Handle office tasks like supply orders, mail, billing, and cleanliness
- Provide occasional coverage at other locations as needed
What You’ll Bring
- Friendly, professional communication and a commitment to excellent customer service
- Strong attention to detail, ability to multitask, and comfort with technology
- Respect for diverse communities and a trauma-informed mindset
- Willingness to jump in and support wherever needed
Why You'll Love Working with Us
- Purpose-Driven Work: Support individuals and families by being the first point of contact in a caring, respectful environment.
- Growth Opportunities: Build hands-on experience in client services, health record systems, billing, and office coordination.
- Supportive Culture: Be part of a mission-focused team that values diversity, inclusion, and compassion.
Requirements
What You Need to Succeed:
- High school diploma or equivalent (Associate’s degree preferred)
- Pass background and child abuse registry checks
- Reliable transportation
- Ability to lift up to 25 lbs and move comfortably in a busy office setting
Be a part of something extraordinary!
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
Skills
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