Front Desk Agent

Front Desk Agent Job description

Days Inn by Wyndham, Englewood Ohio is hiring Front Desk Agent through Management Training program that is covering training in all hotel departments.

Reports to: Front Desk Manager.

Pay rate: $30K to $45K "Annual"

Shifts: Ability to work any of the 3 shifts.

 

Following duties and responsibilities according to the company and brand standards.

 

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Practice of telephone techniques and etiquette.
• Practice of Front Office Emergency/Security Procedures
• Take reservations-Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Perform all front desk reports according to the company standards which include but not limited to: Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports.
• Communicate with Housekeeping for guest requests and inquiries.
• Communicate with Maintenance for any technical repairs in guest rooms.
• Handle guest complaints and/or pass them to the right managerial channels immediately.
• Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook.
• Demonstrate professional business appearance at all times.
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
• Operate Laundry as Directed
• Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors
• Must be able to help in any department when needed.
• Perform any other duties as assigned by the management.

Required Skills:

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key Calculator
• Hospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Night Audit/Basic Accounting Skills/Training.

The above job description is in no way exhaustive and may be changed from time to time according to job requirements and market demands.