Senior Director of Revenue Management and Operations

Description

About Protomiq? 

At Protomiq, we believe that the auto dealerships that win are the ones that create better experiences for their customers. That's why we build technology that helps dealers connect with shoppers, turn interest into action, and drive measurable business results.?Thousands of dealerships across North America rely on Protomiq's solutions to engage customers, improve performance, and stay competitive in a rapidly evolving market.? 

From independent dealerships to some of the largest dealer groups and automotive brands in the industry, Protomiq is trusted by dealerships focused on what comes next. If you're excited by innovation, customer impact, and the opportunity to help shape the future of automotive retail, you'll fit right in.?
 

Working at Protomiq? 

At Protomiq, your work matters. We're a team of builders, problem-solvers, and innovators who are passionate about helping our customers succeed. Here, you'll be empowered to move quickly, embrace new ideas, and make a visible impact on the business.? 

We offer competitive compensation, comprehensive benefits, professional development opportunities, and a culture built on collaboration, accountability, and growth.? 

Position Summary 

The Senior Director of Revenue Management and Operations will play a proactive role in accelerating the growth of Protomiq’s revenue. The position will act as a trusted advisor and business partner to Sales Leadership. This strategic role reports into our CFO and holds responsibility for enhancing and maintaining the infrastructure, processes, and analytics within our sales tech stack. By doing so, you will empower our Sales and Customer Support Teams to achieve predictable and rapid revenue growth. 

You will build and continuously optimize scalable processes and structures that align key stakeholders across the revenue cycle to drive operational efficiency. Your primary focus will be supporting our sales process end-to-end while also collaborating closely with customer support to optimize full-funnel lifecycle management. In essence, you will bring a data-driven strategy to maximize the productivity and impact of Protomiq’s go to market motions. 

Duties and responsibilities: 

Sales Process Optimization 

• Analyze and streamline end-to-end sales processes to enhance efficiency, scalability, and rep productivity. 
• Identify gaps and implement improvements across the lead-to-close cycle. 
• Establish and direct sales training processes and policies. 

Territory Design & Management 

• Assist VP of Sales in annual and ad hoc territory design and segmentation strategies to ensure equitable and strategic coverage across geographies, segments, and verticals. 
• Partner with Sales and Strategy teams to evaluate account potential, rep capacity, and whitespace opportunities. 

Operational Support 

• Track and report on key SaaS performance metrics, such as monthly recurring revenue (MRR), customer lifetime value (LTV), customer acquisition cost (CAC), and churn rate, to inform strategy. 
• Proactively identify and resolve operational pain points for the sales team, enabling higher performance through process enhancement and automation. 

Revenue Enablement 

• Develop and implement strategic pricing frameworks, including subscription tiers, product bundling, and dynamic pricing models and promotional strategies, performance etc. Will ultimately own the pricing lever for the company. 
• Uncover revenue growth opportunities through analysis of pipeline, win/loss trends, and rep productivity. 
• Implement data-driven initiatives that improve conversion rates and drive profitability. 

Sales Forecasting & Reporting 

• Support the forecasting process by validating inputs, monitoring pipeline hygiene, and producing accurate, timely dashboards and reporting. 
• Provide insights and scenario modeling to inform strategic decisions by Sales Leadership. 

Policy & Governance 

• Ensure consistent adherence to pricing and discounting policies. 
• Establish the company's deal desk framework and guidelines. 
• Implement controls that balance governance with flexibility for complex deals. 

Cross-Functional Collaboration 

• Serve as a strategic liaison between Sales, Finance, Marketing, Product, and Customer Success to ensure alignment on goals, metrics, and execution plans. 

Requirements

Education and experience: 

• B.S. in business administration or a related field or equivalent work experience 
• 10 years minimum experience working in revenue and/or sales operations 
• Minimum of 5 years in a managerial position 

Required skills and qualifications: 

• Strong leadership and program management capabilities to drive organizational change, prioritize initiatives effectively, and deliver both strategic and tactical outcomes. A driver of action, not just analysis 
• Must be a self-starter, capable of driving results without a direct reporting structure 
• Demonstrated ability to translate complex data into clear, compelling strategies and communicate insights effectively at the executive/senior leader level 
• Proven track record of influencing senior leadership and driving alignment across Sales and Customer Success for end-to-end revenue optimization 
• Demonstrated success leading a team 
• Working knowledge of Salesforce, Tableau and database management 
• Advanced troubleshooting and multi-tasking skills 
• Excellent verbal and written communication skills 

Preferred qualifications: 

• Proficient with Microsoft Office Suite 
• B.S. degree in business administration or related field 
• Excellent supervisory and leadership skills 
• Prior management skills are highly preferred