Administrative Assistant

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We’re looking for an Administration Assistant to join our Commercial Claims team in Tamworth. This is an ideal opportunity for someone who is keen to start a career in an office environment and develop valuable business skills in a supportive team.

 

As part of our claims operation, you’ll help ensure claims are recorded accurately, communications are issued promptly, and important administrative processes run smoothly. Your work will help set claims up for success from the very beginning and make a real difference to our clients’ experience.

How you'll make an impact

As an Administration Assistant, you’ll be responsible for supporting the day-to-day administration of commercial claims. Working closely with your Team Leader and colleagues, you’ll help ensure information is recorded accurately, claims are acknowledged promptly, and key processes are completed within agreed standards.

 

You’ll play an important role in keeping our operation running efficiently by supporting administrative activities, managing documentation, maintaining records and assisting with office processes. Your attention to detail and organisational skills will help ensure our clients receive a professional and efficient service from the moment a claim is received.

 

Key responsibilities include:

• Recording claims accurately using company systems and product standards
• Acknowledging claims and issuing standard correspondence to clients
• Supporting diary management processes and task tracking
• Assisting with general office administration, including post, printing, ordering supplies and maintaining equipment
• Maintaining accurate records and documentation
• Following Gallagher Bassett procedures and quality standards
• Helping ensure administrative tasks are completed within agreed timeframes
• Working collaboratively with colleagues to support the wider claims team

About you

• You enjoy working in an office-based environment and are keen to build a long-term career
• You can use Microsoft Word and Excel to complete day-to-day administrative tasks
• You can organise and prioritise your workload when managing multiple tasks
• You pay close attention to detail and can maintain accurate records
• You can communicate clearly in writing and when speaking with colleagues and clients
• You can identify issues and seek appropriate solutions when challenges arise
• You can manage your time effectively and meet deadlines
• You can handle confidential and sensitive information appropriately
• You take ownership of your work and can work independently when needed
• You can adapt when priorities change and remain focused on delivering a high standard of service

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)