ACCOUNT DIRECTOR

Agency :

Havas Malaysia

Job Description :

As Account Director, you will be a senior point of contact for a global client, leading the management and execution of campaigns and projects, along with managing key agency stakeholder relationships. You will line-manage an Account Manager, and support the wider business on financial and ad-hoc projects.

• Lead client relationships, ensuring satisfaction and retention across multiple

channels

• Oversee campaign and project delivery, ensuring best practice and production

excellence

• Support the team with complex projects and escalated delivery issues

• Present and lead client presentations, offering strategic counsel and guidance

• Proactively identify opportunities to grow the account and improve ways of

working

• Ensure accurate forecasting and resource planning

• Manage and develop direct reports, providing training and support

• Track and reconcile projects and campaigns, ensuring profitability and timely

delivery

• Estimate and invoice projects accurately, managing third-party costs

• Collaborate with the Global VP to monitor client revenue and business

growth

• Integrate AI-based project management and collaboration tools to improve

planning, resource allocation, risk assessment, and reporting, ensuring

projects are delivered on time and to the highest standard.

• Leverage AI-enabled analytics and client management platforms to deliver

actionable insights, personalise client solutions, and enhance the overall client

experience.

• Drive adoption of new client management tools and platforms

SKILLS & EXPERIENCE REQUIRED

• 5+ years’ experience in client services within a creative, production or

marketing business

• Experience line-managing junior team members

• Strategic campaign and project planning

• Decision-making and problem-solving

• Excellent relationships with key clients and stakeholders

• Team management and professional development

• Mac/Apple OS, Office suite, Excel (P&L management)

• Experience with multi-market or global accounts

• Experience working with creative and media partners is a plus

KEY COMPETENCIES

• Excellent written and oral communication

• Attention to detail

• Self-starter and motivator

• Goal-oriented

• Teamwork and collaboration

• Creative problem-solving

• Commercial awareness

• Experience presenting to clients and stakeholders

• Initiative and proactive approach

• Positive and professional attitude

SELF-DEVELOPMENT & LEARNING

• Actively pursue personal development and training opportunities

• Stay informed about industry trends and best practices

ADDITIONAL INFORMATION / NOTES

• Other duties as assigned by management

• Travel for meetings or working collaborations may be required

• Flexible working hours to accommodate project deadlines

Contract Type :

Freelance

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.