Director of Physical Operations, PACE

Job Description: 

Summary:

The Director of PACE Physical Operations is responsible for the leadership, operational oversight, regulatory compliance, and strategic management of all non-clinical support services within the EverTrue PACE program. This position provides direct supervision and operational leadership for housekeeping, environmental services, building maintenance, transportation services, dining and food services, safety and security initiatives, vendor management, and facility operations. Working in close partnership with the Director of PACE Clinical Operations, the Executive Director, Medical Director, and interdisciplinary team (IDT), this role ensures that the PACE center environment, participant transportation systems, and hospitality services support exceptional participant experiences while meeting all CMS, state, federal, and organizational requirements.

Essential Duties and Responsibilities:

1. Facility Operations & Maintenance

• Plans, directs, and coordinates activities related to the operation, maintenance, repair, and improvement of PACE center facilities, equipment, grounds, and physical infrastructure
• Develops and executes preventive maintenance programs to ensure optimal performance and longevity of equipment, vehicles, and facility assets
• Conducts routine inspections of buildings, grounds, vehicles, and equipment to identify repair, replacement, and safety needs
• Oversees facility projects, renovations, and capital improvements while minimizing disruption to participant care and center operations
• Maintains all facility records, maintenance logs, inspection documentation, permits, licenses, and compliance reports

2. Housekeeping & Environmental Services

• Leads housekeeping and environmental services operations to ensure a clean, safe, welcoming, and therapeutic environment for participants, visitors, and staff
• Establishes cleaning schedules, infection prevention support processes, and quality standards consistent with PACE regulations
• Conducts environmental rounds and quality audits to ensure cleanliness and operational excellence
• Investigates and resolves environmental concerns, participant complaints, and service issues

3. Transportation Services

• Directs all transportation operations supporting participant attendance, community appointments, and program access
• Ensures transportation services are delivered safely, efficiently, and in compliance with regulatory requirements
• Oversees vehicle maintenance programs, driver scheduling, vehicle inspections, and transportation vendor relationships
• Monitors transportation quality, participant satisfaction, timeliness, and operational performance indicators
• Ensures all transportation staff maintain required certifications, licenses, and safety training

4. Dining & Food Services

• Provides operational oversight of dining, food service, and hospitality functions within the PACE center
• Partners with dietary leadership to ensure participant-centered meal service and compliance with food safety regulations
• Monitors food service quality, dining operations, sanitation standards, and participant satisfaction
• Supports development of hospitality-focused dining experiences that promote participant engagement and well-being

5. Safety, Security & Emergency Preparedness

• Serves as a key member of the PACE Safety Committee and Emergency Preparedness Team
• Coordinates facility safety programs, security processes, environmental risk assessments, and emergency response planning
• Oversees implementation of safety initiatives designed to minimize participant, visitor, and employee risk
• Ensures compliance with fire safety, life safety, OSHA, transportation safety, and emergency preparedness requirements
• Maintains relationships with local emergency management agencies, fire departments, health departments, and regulatory authorities

6. Budget & Resource Management

• Develops, manages, and monitors departmental operating and capital budgets
• Maintains departmental performance within approved budget parameters while optimizing service quality
• Reviews service contracts, negotiates vendor agreements, and obtains competitive bids when appropriate
• Oversees inventory management for supplies, equipment, maintenance materials, housekeeping products, and transportation resources

7. Regulatory Compliance & Quality

• Ensures compliance with CMS PACE regulations, state PACE requirements, OSHA regulations, life safety codes, transportation standards, and organizational policies
• Participates in regulatory surveys, audits, readiness activities, and corrective action planning
• Maintains required operational policies, procedures, quality improvement initiatives, and operational monitoring systems
• Collaborates with interdisciplinary leadership to support continuous quality improvement efforts

8. Leadership & Staff Management

• Provides direct supervision and leadership for managers and staff responsible for:
• Housekeeping/Environmental Services
• Building Maintenance and Plant Operations
• Transportation Services
• Dining/Food Services
• Security and Safety Functions (where applicable)
• Responsible for recruiting, hiring, onboarding, coaching, scheduling, performance management, employee engagement, and succession planning
• Promotes a culture of accountability, service excellence, teamwork, and participant-centered care
• Develops departmental goals, performance metrics, and staff development plans

9. Collaboration & Organizational Leadership

• Works collaboratively with the Director of PACE Clinical Operations to ensure operational services effectively support participant care delivery
• Partners with the Executive Director, Medical Director, and IDT leadership on strategic planning and program development initiatives
• Participates in leadership meetings, quality committees, operational planning groups, and interdisciplinary program activities
• Supports organizational growth, participant satisfaction, and operational excellence initiatives

Qualifications, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

• Bachelor's degree in Healthcare Administration, Facilities Management, Business Administration, Hospitality Management, Operations Management, Environmental Services, or related field required

• Five (5) or more years of progressively responsible leadership experience in healthcare operations, senior living, PACE, hospital, clinic, hospitality, environmental services, facilities management, transportation management, or related operational environments
• Experience managing multiple operational departments and interdisciplinary service teams
• Experience with regulatory compliance, facility operations, budgeting, quality management, and vendor oversight required
• Experience in PACE, managed care, senior services, home and community-based services, or healthcare settings preferred

• Thorough knowledge of facility operations, maintenance systems, environmental services, transportation management, dining services, and safety programs
• Knowledge of or the willingness to learn CMS PACE regulations, OSHA standards, life safety requirements, emergency preparedness requirements, and applicable state regulations
• Strong leadership, organizational, project management, and strategic planning skills
• Demonstrated ability to manage multiple priorities in a dynamic healthcare environment
• Strong interpersonal skills with the ability to build collaborative relationships across departments
• Budget development and financial management experience
• Excellent verbal and written communication skills
• Intermediate to advanced proficiency with Microsoft Office products and operational management software

This position directly supervises operational leaders and departments that may include:

• Housekeeping and Environmental Services
• Building Maintenance and Plant Operations
• Transportation Services and Drivers
• Dining Services and Hospitality Operations
• Safety, Security, and Emergency Preparedness Functions
• Contracted Service Providers and Operational Vendors

Physical Requirements and Working Conditions:

The physical requirements and working conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

This position requires frequent walking throughout the PACE center and operational service areas, periodic lifting of up to 25 pounds, occasional outdoor work, interaction with participants and families, and participation in emergency response activities. The position may require availability outside of regular business hours for emergencies, critical operational issues, or regulatory events.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state, and local laws and standards. Certain job functions described herein may be subject to possible modification in accordance with applicable federal, state, and local laws and standards.

Additional Information:

N/A