Service Operations Specialist

Position Purpose:

The Service Operations Specialist supports the service department by managing the service work pipeline, assisting with RFQs and quoting, and ensuring operational continuity during

high-volume periods. This role provides overflow support for service coordination and billing while helping drive recurring revenue through monitoring programs and service

offerings. The Service Operations Specialist plays a key role in maintaining workflow efficiency, accuracy, and revenue capture.

Key Responsibilities:

• Assist with intake and review of RFQs from technicians, sales teams, and service staff.
• Prepare and support service and monitoring-related quotes to ensure scope and pricing accuracy.
• Build and manage the service work pipeline to prevent delays or missed opportunities.
• Provide overflow support to Service Coordinators during high-volume scheduling periods.
• Assist Service Billing Specialists with documentation and billing workflow as needed.
• Coordinate with Technical Operations Specialists to ensure quotes align with technical scope.
• Track service opportunities from RFQ through approval to ensure timely follow-up.
• Support continuous improvement of service processes and workflow efficiency.
• Perform other duties as assigned.

Minimum Qualifications

• Strong organizational and time management skills.

• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of service operations and quoting processes.
• Strong communication skills to coordinate across departments.
• Detail-oriented with a focus on accuracy and follow-through.
• Ability to interpret service scope and collaborate with technical teams.

Minimum Education:

• High school diploma or equivalent required

Minimum Years of Work Experience:

• Minimum of 2–3 years of experience in service operations, coordination, quoting, or related environment.

The base salary for this position typically falls within the range of $28.65 to $37.21 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Job Location:

Aquafinity - Santa Ana

            

2221 Standard Ave Santa Ana, CA 92707

 

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [email protected] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

 

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

 

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Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.