- Location
- Houston, United States
- Workplace
- Remote
- Department
- IT
- Source
- Keka
Description
About Adit:
- Adit replaces the pile of disconnected software that dental, optometry, chiropractic, and orthodontic practices in the US have been stuck with for decades.
- Calls, texts, patient forms, online scheduling, reviews, analytics, and payments run in one platform, integrated with the practice management systems clinics already use — Dentrix, Eaglesoft, Open Dental.
- Thousands of practices run their front office on us. Some have cut ten vendors down to one.
- Our users aren’t software buyers by training. They’re front-desk staff at a US dental clinic answering a phone with a patient standing in front of them. That constraint shapes everything we build — and it means part of this job is getting genuinely close to a customer you’ll rarely meet in person.
About the role:
- A dental practice buys Adit to replace six tools. Whether that actually happens comes down to one thing: whether the front-desk team learns the new system well enough to trust it during a busy Monday. That’s your job.
- You’ll teach practice staff how to run their front office on Adit — live onboarding sessions, refresher training when a practice adds a module, and the self-serve library people reach for at 7am before the first patient.
- You’ll work with people who did not choose this software, are not technical, and have a waiting room filling up. Meeting them where they are is the whole skill.
- You’ll also be one of the sharpest sources of product feedback in the company. Nobody sees confusion earlier or more often than the person teaching.
What you’ll do:
- Run live onboarding and training sessions for new practices, remotely, scheduled around clinic hours rather than ours.
- Build and maintain the self-serve library — short videos, quick-reference guides, in-app walkthroughs — so common questions stop needing a live session at all.
- Tailor training to the audience. A practice owner, an office manager, and a part-time front-desk hire need three different sessions, not one deck delivered three times.
- Own training for new releases: know what shipped, decide what needs explaining, and get it out before support gets the tickets.
- Track whether training worked — feature adoption, time-to-first-value, ticket volume from trained versus untrained practices — and change the program when it doesn’t.
- Feed patterns back to the product. If you explain the same screen the same way every time, that screen has a design problem, and the product should hear it from you.
- Support the sales team with product demonstrations and training content for prospects when needed.
- Keep materials current as the product changes, which it does constantly.
What we’re looking for:
- 2–5 years of training, customer education, onboarding, or implementation experience — or classroom teaching plus demonstrated software fluency. Career-changing teachers do well in this role.
- You can teach a non-technical adult something they didn’t want to learn and leave them confident rather than nodding politely.
- Clear speaking and writing. You’ll be on camera daily, and your written guides outlive your sessions.
- Comfortably producing your own content — screen recordings, short videos, written guides — without a production team.
- Patience with people under time pressure and the judgment to know when to stop explaining and start doing.
- Willingness to work early mornings, since that’s when a dental office can spare thirty minutes.
Nice to have:
- You’ve worked in a dental, medical, optometry, or veterinary practice. You’d be teaching your former colleagues, and you’d be very good at it.
- Experience with practice management systems — Dentrix, Eaglesoft, Open Dental.
- Instructional design background or experience with an LMS or customer education platform.
- Video editing and screen-recording fluency.
- Spanish language proficiency
Tools we use:
- Zoho Desk for support tickets and knowledge base
- Zoho CRM for the account picture
- Asana for program and release tracking
- Google Workspace for docs, email, chat, and meetings
- Adit itself, which you’ll know better than almost anyone.