- Department
- Customer Service
- Source
- Keka
Description
Role Overview:
We are seeking a creative and technically literate Content Creator to build the full content ecosystem for algoQA - from Academy videos and training materials to product explainers, demo recordings, and community content. You will own the shift from feature-based to use-case-based content, telling the story of AlgoQA from the user's perspective.
Key Responsibilities:
- Produce and maintain algoQA Academy training videos, exercises, and certification materials
- Establish and enforce , design standards across all content.
- Create videos, recorded walkthroughs, and online demo content for marketing and sales use
- Develop written content for the Wiki, knowledge base, community forums, FAQs, and onboarding flows
- Collaborate with Trainers to ensure video content aligns with structured academy curriculum
- Maintain a content calendar and ensure all materials are updated with every product release
- Support community building: create discussion starters, FAQ content, and engagement posts across community channels
- Gather feedback from users, CS team, and support tickets to continuously improve content quality and coverage
Skills & Qualifications:
- 3–6 years in content creation, technical writing, or video production - ideally in a SaaS or technology context
- Proficiency with video editing tools
- Ability to understand technical product workflows and translate them into clear, user-friendly content
- Excellent written communication skills in English
- Experience producing content for both internal (training) and external (marketing) audiences
- Hands-on experience using Generative AI tools (such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar) for content creation, documentation, scripting, research, or productivity.
- Strong prompt engineering skills and the ability to evaluate AI-generated content for accuracy, consistency, and brand alignment.
Nice to Have
• Understanding of SEO, Answer Engine Optimization (AEO), content analytics, and multi-channel content distribution strategies
Skills
SEOTechnical Writing