IT Engineer

Job Overview:

Key Responsibilities:

• System and Network Administration: Manage, monitor, and maintain internal network systems, servers, and workstations to ensure smooth and efficient operation across all company locations.
• Technical Support: Provide end-user support for both hardware and software-related issues, assisting staff with troubleshooting and resolving technical problems.
• Infrastructure Maintenance: Ensure proper installation, configuration, and regular maintenance of servers, routers, switches, and other network devices. Perform regular backups and software updates.
• Cybersecurity: Implement and monitor security measures to protect company data and networks. Conduct regular system audits and vulnerability assessments.
• Software and Application Management: Install, configure, and maintain software applications used within the company, ensuring compatibility with all systems and users’ requirements.
• Collaborate with Cross-Functional Teams: Work closely with production, engineering, and other departments to ensure IT solutions meet operational needs, particularly in the manufacturing and process control systems used in the refractory industry.
• Documentation: Maintain accurate records of IT systems, network configurations, and troubleshooting activities.
• Project Management: Support the implementation of new IT projects, such as system upgrades or expansions, ensuring that they are completed within the allocated time and budget.
• Training and Development: Provide training to employees on new IT systems and best practices for system usage and security.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as an IT Engineer or similar role, preferably in a manufacturing or industrial environment.
• Proficiency in network administration, server management, and cloud computing platforms.
• Knowledge of IT security practices and protocols.
• Familiarity with industry-specific software or process control systems used in refractory manufacturing.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work collaboratively with various departments.
• Ability to prioritize tasks and manage time effectively.

Desired Skills:

• Certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), or similar.
• Experience with ERP systems or other enterprise-level software.
• Knowledge of refractory production processes or manufacturing environments.

Work Environment:

• Primarily office-based, with occasional visits to manufacturing or production areas.
• May require occasional after-hours support for system maintenance or emergencies.