Systems & Data Support Officer (SYSO26)

Application Deadline: 19 October 2026

Department: IT Services

Employment Type: Permanent - Full Time

Location: St Helens, England

Description

• the Catholic ethos of the College
• the College Equality, Diversity & Inclusion Policy;
• the pursuit of excellence and the highest standards of quality in all aspects of College life;
• their own professional development, in accordance with the needs of the College. 

The person appointed would be expected to:

• Make a positive contribution to the day-to-day functions of the IT Services (ITS) and Management Information Systems (MIS) Teams
• Ensure scheduled database processes and procedures are fully working, checked and remediated if/when necessary
• Maintain relevant software components in relation to data systems, ensuring system health
• In conjunction with the Head of IT and MIS Manager, develop and implement the policies, technical procedures and standards for preserving the integrity and security of college data and reports
• Follow cyber security best practice and GDPR regulations relating to data systems
• Support the work of the MIS Team by developing and maintaining the database structures that underpin the College’s day-to-day business:
   
  • Develop warehousing tables to drive the roll-out of Power BI reporting cross-college
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  • Ensure SQL views are fit for purpose, providing fixes and innovating new solutions where appropriate
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  • Write SQL scripts to help maintain the flow of student-based information to and from our proprietary software systems (Civica College Management and CEDAR)
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• Work with the MIS Manager to identify and develop cross-college processes, relating to data and work flow, which optimise the use of data and reports by staff
• Be college point of contact in the roll-out of the College’s virtual learning environment (VLE), helping departments to develop, populate and maintain their own sections of the site
• Configure and install/upgrade software, applications and tools, ensuring they are fully tested before deployment
• Provide technical support to staff on college systems, reporting and use of AI
• Develop and support college systems in accordance with the strategic direction of the college
• Demonstrate an awareness of emerging technologies, including Artificial Intelligence (AI), and support the evaluation, safe adoption and appropriate use of AI tools within the College environment
   
  • Assist in assessing AI-based systems for suitability, security, data protection and educational value
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  • Support staff in the effective and responsible use of AI tools where appropriate
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  • Contribute to the development of guidance and best practices relating to AI usage in line with college policies and safeguarding requirements.
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• Support the work of the IT Services Team by providing first line support to staff and students in relation to account administration and other college wide resources

• To attend meetings and complete mandatory training in accordance with the College’s meeting/training schedule 
• To assist at the College’s Open Evenings / Consultation Evenings 
• Each member of the College will take reasonable care for the health and safety of himself/herself and persons who may be affected by his/her omissions at work
• To undertake any other duties as may be assigned commensurate with the grade and overall responsibility level of the post and as changing circumstances may require

Contract and Salary Information