- Location
- Unaizah, Al Qassim Province, Saudi Arabia · published
- Type
- Full-time
- Department
- Customer Service
- Source
- Workable
Description
We are looking for a Call Center Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support.
Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries and provide accurate information.
- Resolve customer complaints and issues or escalate them when required.
- Record customer interactions and update information in the system.
- Follow company procedures, policies, and service standards.
- Coordinate with relevant departments to resolve customer requests.
- Maintain a high level of customer satisfaction.
- Meet assigned call center KPIs and performance targets.