Sales Support / Customer Service Representative

Description

Why Phoenix

Phoenix Manufacturing is a growing U.S. manufacturer with a long history of building evaporative cooling products in Arizona. We are investing in our people, products, sales organization and markets as we continue to grow.

This position is an opportunity for someone who wants to be part of that growth—not simply process orders but help create the opportunities that drive the business forward.

Built Better. Built Stronger. Built Smarter. Built by Phoenix.

Position Summary

Phoenix Manufacturing is looking for a motivated, organized and sales-oriented Sales Development & Sales Support Representative to join our growing sales team.

This position combines sales development, outbound prospecting, project research, customer support and day-to-day sales coordination. The successful candidate will help our sales representatives identify new opportunities, develop new contacts and keep sales activities organized and moving forward.

This is a sales-oriented position. The person in this role will be expected to proactively identify companies, projects and contacts, make outbound calls, ask questions, qualify opportunities and create warm handoffs to our Sales Representatives.

This is not a passive lead-follow-up position. We are looking for someone who is comfortable picking up the phone, starting conversations, doing the research and taking ownership of creating new opportunities.

Phoenix Manufacturing is a U.S. manufacturer of evaporative air comfort systems serving professional HVAC, commercial, agricultural and controlled-environment applications. This position will play an important role in helping us continue to grow our business and expand our customer base.

Key Responsibilities

Sales Development & Business Development

• Conduct consistent outbound prospecting by phone and email to identify new customers, contacts and sales opportunities.
• Research companies, projects and accounts that may have a need for Phoenix Manufacturing products.
• Identify and contact engineers, architects, contractors, mechanical contractors, developers, owners, distributors and other project stakeholders.
• Introduce Phoenix Manufacturing and our product offering in a professional and confident manner.
• Ask qualifying questions to understand the company, project, timing, current equipment or supplier and potential opportunity.
• Identify the appropriate decision makers and influencers within target accounts.
• Create qualified opportunities and warm introductions for Phoenix Sales Representatives.
• Schedule meetings and coordinate introductions between prospects and the appropriate Sales Representative.
• Follow up on opportunities after the initial handoff and make sure important information is documented and communicated.
• Help identify competitive products, suppliers and opportunities where Phoenix may be able to provide a better solution.
• Proactively look for new commercial, professional, agricultural and controlled-environment opportunities.

Project & Account Research

• Research current and upcoming projects to identify potential Phoenix opportunities.
• Build and maintain accurate contact information for engineers, contractors, distributors, owners and other project stakeholders.
• Research project specifications, locations, timelines and other information that can help the sales team determine the potential opportunity.
• Maintain organized lists of target accounts, projects and prospects.
• Help Sales Representatives get into projects earlier by providing useful information and qualified contacts.

Sales Support

• Support sales order processing and help ensure information is complete, accurate and submitted on time.
• Assist Sales Representatives with customer follow-up, documentation and project information.
• Help coordinate sales meetings, customer appointments, trade show follow-up, training events and other sales activities.
• Assist with weekly and monthly sales reporting and tracking.
• Help the sales team stay organized and ensure follow-up items do not fall through the cracks.

CRM & Sales Reporting

• Maintain accurate customer, prospect, project and opportunity information in the CRM.
• Document calls, conversations, project information, follow-up activities and next steps.
• Maintain accurate lead and opportunity status.
• Track outreach activity, meetings, opportunities and sales handoffs.
• Assist management with pipeline, lead-generation and sales activity reporting.
• Ensure information is accurate enough for Sales Management and Sales Representatives to act on.
• Maintain a professional, positive customer experience from the initial contact through ongoing support.
• Prepare and maintain customer-facing documents and materials.
• Assist with quotes, pricing, proposals, invoices, and sales documentation.

Team Coordination

• Work closely with Sales Representatives and Sales Management to prioritize target accounts and opportunities.
• Coordinate with Sales, Operations, Customer Service, Finance, Shipping and other departments to support customer needs.
• Communicate important customer and project information to the appropriate team members.
• Help prepare materials for sales meetings, customer presentations, trade shows, outreach campaigns and training events.
• Take ownership of assigned responsibilities and follow through without requiring constant direction.

What We're Looking For

We are looking for someone who is:

• Comfortable on the phone and willing to make outbound calls every day.
• Proactive and naturally looks for the next opportunity rather than waiting for work to come to them.
• Curious and willing to ask questions to understand customers, projects and opportunities.
• Persistent and able to handle rejection without losing momentum.
• Organized and able to manage multiple priorities.
• Detail-oriented with strong follow-through.
• Professional and confident when communicating with customers and prospects.
• Accountable and willing to take ownership of their responsibilities.
• Team-oriented and comfortable working closely with outside sales and internal departments.
• Competitive and motivated to help create measurable sales results.
• Willing to learn Phoenix products, customers, markets and competitive differences.

Requirements

Qualifications

Required

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Professional and confident phone presence.
• Strong organizational and time-management skills.
• Comfortable making outbound calls and initiating conversations with prospective customers.
• Ability to research companies, projects and contacts.
• Strong attention to detail and follow-through.
• Proficiency with Microsoft Office, including Word, Excel, Outlook and PowerPoint.
• Comfortable working with CRM systems, databases and spreadsheets.
• Ability to work onsite in Phoenix, Arizona.

Preferred

• 1–3 years of experience in inside sales, sales support, customer service, lead generation, business development or a related position.
• Experience with HubSpot, Salesforce, Dynamics CRM or similar platforms.
• Experience in HVAC, manufacturing, construction, wholesale distribution or another B2B environment.
• Experience working with contractors, engineers, architects, distributors or other professional customers.
• Sales or business development training.

Industry experience is helpful, but it is not required. We can teach the right person Phoenix products and our markets. The ability to communicate, learn, prospect, follow through and take ownership is more important.

What Success Looks Like

Success in this position means more than keeping up with administrative responsibilities.

The successful candidate will:

• Keep sales support activities accurate, organized and moving forward.
• Maintain accurate CRM and project information.
• Consistently identify new companies, projects and contacts.
• Create qualified leads and opportunities for the sales team.
• Generate warm introductions and sales meetings.
• Help Sales Representatives get into projects earlier.
• Follow opportunities through the handoff process.
• Develop strong knowledge of Phoenix products and competitive advantages.
• Take ownership of assigned responsibilities.
• Help our Sales Representatives spend more time selling by taking ownership of research, prospecting, follow-up and sales support.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to occasionally lift and move office, sales or trade show materials weighing up to 20 pounds.
• Ability to work onsite in a professional office environment.