- Location
- Honduras · published · Mexico · Colombia · Argentina · Peru · Venezuela, Bolivarian Republic of
- Type
- Full-time
- Department
- Operations
- Source
- Workable
Description
Work From Anywhere in LATAM
Work Schedule: Eastern Time | Monday–Friday, aligned to US Eastern business hours (8:45 AM ET daily team standup; must work within ±1 hour of New York time)
A fast-growing AI company in the procurement technology space is looking for an Operations Specialist to own the data and supplier-coordination layer that keeps its platform delivering for enterprise customers.
The company is founder-led, lean, and in an active deployment phase — onboarding new enterprise clients and running real-world sourcing events. Often described as "Palantir for procurement," its deployment team blends tactical execution with customer advisory work, and this hire exists to own the execution core so senior team members can stay at the strategic level.
Day-to-day, the role is roughly 60% Excel-based data work — cleaning, structuring, and validating supplier, product, and quantity data so sourcing events run without error — and 40% phone and email follow-up with existing US-based suppliers to keep them engaged on the platform. Success means owning a client account end to end within 90 days, running the back-end work and communication independently.
Core Responsibilities
Data Cleaning & Validation
- Clean, structure, and validate supplier, product, and quantity data using Excel
- Apply VLOOKUP, XLOOKUP, INDEX MATCH, pivot tables, and conditional formulas to organize datasets
- Sanity-check data for missing values, inconsistent formatting, and errors before modeling begins
- Build formula-driven models without hard-coded values, ensuring datasets are replicable
- Onboard validated customer data onto the client's deployment platform
Supplier Communication & Follow-Up
- Call US-based suppliers who haven't responded on the platform to re-engage them
- Deliver a consistent daily outreach script and improve call quality with each iteration
- Track supplier response status and escalate persistently to prevent dormant accounts
- Coordinate outreach priorities with the deployment team via Slack
Deployment & Operations Support
- Maintain and update supplier and product records across active sourcing events
- Support end-to-end deployment of sourcing events for enterprise customers
- Flag process gaps and recommend operational improvements proactively
- Take on expanded account ownership as tenure and performance progress