Product Specialist

Position Overview:

Forming an integral part of a Customer Interaction Team you will be speaking to end users to facilitate conversions to ConvaTec Products and Solutions. An excellent communicator with a can-do attitude working to enhance ConvaTec’s reputation and market share by providing ethical solutions to Customer needs. 

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Key Responsibilities:

• To achieve agreed KPI targets 
• Develop new sales opportunities using outbound calls & E mails 
• Is a team player who understands the teams needs and shares ideas/suggestions and collaborates with other team members and wider business units sharing best practices.
• Makes follow-up calls to end users regarding products and services and using solution based selling skills, facilitate conversions to ConvaTec products/services 
• To keep updated with all new products and services available to our customers 
• Communicates effectively – both verbally and in writing with end users of our products, healthcare professionals and internal customers  
• Has a good understanding of all stoma types and can suggest appropriate products for each condition 
• Drives performance through self-motivation and thrives under pressure.  Prioritises workload to ensure that the service offered meets the expectation of the customer and business.
• Demonstrates proficiency in the use of databases and focuses on gathering essential information as quickly as possible bearing in mind the needs of our customers. 
• Displays sensitivity to the customer’s needs including the need for confidentiality and discretion in written and spoken communication 
• Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved 
• Uses open questions and good questioning technique to identify an opportunity to switch a competitor user onto a ConvaTec & Servicing Solution  
• Develops relationships with customers through empathy and diplomacy 

Skills & Experience:

• Ability to work collaboratively with external and internal stakeholders
• Problem solver
• High Level of organisational skills and an ability to prioritise workload
• Commercial acumen
• High level of organisation skills

• Excellent communication skills, verbal, written and face to face with a wide customer group ranging from end user to healthcare professional. 
• Excellent interpersonal and networking skills.
• Able to negotiate with internal and external stakeholders
• Demonstrates good listening skills
• Strong Keyboard skills, including advanced knowledge of Word, Excel and report writing
• Ability to work independently and as a team
• Proven track record of working towards KPI’s and targets
• Be able to deal effectively and professionally with all Customer Complaints 
• Able to translate complex technical regulatory issues into plain language to nontechnical audiences
• Attention to detail with a high level of accuracy

Qualifications/Education:

• GCSEs     
• Proven track record in Sales Role
• Experience of recognising Sales opportunities 

Working Conditions:

• Hybrid working 3 days per week in the office

Ready to join us?

At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

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Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

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About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.