- Location
- Bangalore, India
- Type
- Full-time
- Department
- Management
- Seniority
- Manager
- Source
- Workday
Description
Assesses project performance and documents and communicates lessons learned to increase institutional knowledge. Builds collaborative relationship that increases customer's perception of the value Blue Yonder brings to their business and expands future business opportunities. Collaborates with appropriate Blue Yonder resources on customer's business, organization and culture to strengthen their credibility as trusted advisors. Conducts oneself in a professional manner at all times with Blue Yonder customers and internal associates. Conducts performance reviews and provides guidance, feedback, coaching, mentoring and developmental experiences to project team. Coordinates and facilitates system handover to Support Services. Ensures project team adheres to Blue Yonder policies, procedures, methodologies and quality standards. Escalates issue that may have a financial impact. Establishes a strategic relationship with each customer that transcends the tactical implementation details, thus ensuring appropriate focus on longer-term customer objectives. Generates Statements of Work and customer proposal documents. Identifies project resource requirements. Leads project team in the resolution of customer project issues, escalating to appropriate parties as needed. Liaises with the various Blue Yonder departments to resolve customer project issues. Maintains Customer and Project sites within jCES. Manages budgets and invoicing. Manages multiple, concurrent services engagements. Manages project quality to ensure customer satisfaction and ROI. Manages service engagement budgets, including travel expense budgets, and reviewing billing for all services engagements. Maximizes margin on service engagements. Provides regular project communication and status reporting. Resolves project issues including budget, timeline, and scope. Works with Resource Controllers to plan long-term project resource requirements
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
