Application Support Specialist (Strykow, Onsite, English+Polish, GxP)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization.

We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• provide technical and troubleshooting assistance related to computer hardware and software
• second level technical support – calls/tickets/user interaction
• Provide prompt responses to questions from employees as well as from client’s site
• Documentation of problems and knowledge database creation
• Provide hardware Asset information and appropriate reports and lists
• Service Request Management, Access Management, User Management, Onsite Support
• Right assignment and troubleshooting
• Maintain accurate hardware and software inventory
• Process Improvement activities
• Consult with IT experts, if the appropriate course of action in unclear
• Application of knowledge of overall systems and landscapes as appropriate
• Good understanding and previous experience working in regulated environments (GxP)