- Location
- Mexico City
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Source
- Teamtailor
Description
Swiss AviationSoftware is a 100% subsidiary of Lufthansa Technik, and along with our partners in the Digital Tech Ops Ecosystem, leads the digital transformation of the aviation industry in technical asset operation. As the developer of the world's leading software AMOS, Swiss-AS manages successfully maintenance, engineering and logistics requirements of modern airlines. To strengthen our position at the forefront of this global market, we are looking for dedicated employees who would like to work in a fascinating international environment with more than 200 customers worldwide.
Tasks
Offering first-level/second-level support to our customers
Answering cases submitted to Swiss-AS via the AMOS online support tool
Communicating with customers directly via e-mail or phone
Interacting with other departments to resolve and clarify the customer case and determine the cause of the problem
Selecting and explaining the best solution to solve the case
Ensure follow-up on customer cases
Skills
Be a team player, flexible, proactive, and able to work under pressure
You are a highly motivated individual capable of working independently and taking ownership of tasks
You have excellent communication skills and can interact with people from various technical backgrounds and cultures
You are an expert troubleshooter with the ability to diagnose and resolve issues effectively
Knowledge about the aviation industry and processes in aircraft maintenance
AMOS knowledge
Fluency in written and spoken English & Spanish
Desirable
Work experience as an AMOS Administrator is an advantage
SQL knowledge is an advantage
Remark: Valid work permit for Mexico or Mexican citizenship is mandatory.
What we offer
Working in an open and cooperative environment with a motivated and friendly team
Flexible working hours (flex time model)
Hybrid work model
Flight and travel discount
Excellent working conditions in pleasant surroundings
Good professional and personal development opportunities
Highly appealing pension fund scheme/retirement savings plan
An international work environment with people from around the globe
Workplace & Culture
This is the environment where your meaningful work impacts our customers, our communities and everyone who experiences AMOS. You develop technical skills, increase your knowledge about aviation and new technologies, meet different cultures, and always be yourself. Your work significantly impacts people's lives, technically and as human beings, and contributes to the formation of our future. In addition, you can be part of a fantastic multicultural and international team with a family spirit. We love to travel, laugh, work, be creative, play sports, and, last but not least, do our best work together.