- Location
- JP/TO2 - Japan/Tokyo-Tamachi
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
受発注業務（JDE/SAP関連）
・国内の顧客（代理店）から注文を受け、それを基盤システムに入力する
その他、返品オーダーや、値引き・値増しオーダーなど出荷に付随するオーダーを基盤システムへ
入力する
・法律で義務付けられている生物由来製品の納品先データを代理店から収集し、JDEに登録する
・代理店から詳細な販売データを入手し、JDEに登録する
・価格、配送に必要な顧客住所などの情報を登録する
顧客対応
・顧客からのクレームやイレギュラーな案件に対応する、必要な場合は適切にエスカレーションする
・納品スケジュールなどを顧客へ案内する
・顧客のニーズを特定し評価して、満足度向上を図る
CS部門のKPIへの貢献
・CSの KPIを達成するために、受電対応と正確な業務を実施する
・関連法規を理解し、業務手順書を正しく理解して業務を遂行する
その他
・システムアップグレードや、新規プロジェクトにおいて、積極的に参加して、自分の意見を言う
・出荷コスト削減プロジェクトや営業関連プロジェクトなどに参加して、マネジャーの指示の下、実行、
およびスムーズな業務遂行のための委託チームへのサポートを行う
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.