Manager, Regional Operations – Canada

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

The Manager of Retail Operations is responsible for overseeing day-to-day operational effectiveness of the Canadian business and retail stores, as well as developing and leading the operations strategy for the region by partnering with the Director of Operations, Regional  Directors and in-store Operations Managers/Boutique Directors.  The scope of the role includes but is not limited to inventory control, operations team recruitment and development, onboarding and training, asset protection, policy and procedures enforcement, and store planning projects.   

Responsibilities:

•Ensure all operational policies and procedures are kept up to date.  Develop strategy to measure and ensure all employees are trained in these operations policies. Ensure all policies are enforced by Management throughout the region. Ensure stores are audit ready at all times , preforming in store audits to ensure compliance.  

•Oversee stores controllables, store expense budget and ensure accurate records. 

•Ensure proper procedures are being met with regard to cash, credit card tax exempt, wires.   

•Support Retail teams with the coordination of inventory, cycle counts and  investigations. Performs audits across region to ensure compliance is being met. Provide support and training to stores as it relates to proper inventory preparation/audit presentation.  Reiterate and support the corporate directives in regard to inventories and cycle counts and audits.  

•Support the retail teams with the interviewing and hiring of operations staff throughout the region. Support Boutique Directors with performance management of Operations staff, making recommendations when necessary and supporting Management with performance management when needed. Work to develop clear succession plan for operations function.  

•Collaborate and support Asset Protection department in all areas of risk management, physical security, employee issues, store cash controls, inventory management, inter-store communication and audits.  

•Evaluate operations in the region on a regular basis and make process improvement or simplification recommendations to reduce workload for the stores and ensure standards are maintained. 

•Support region on training of new system roll-outs and new store openings.   

Competencies:

•Implements processes and structure to support the organization

•Ensures delivery of expected results

•Exercises sound judgement and makes decisions

•Develops Team Leadership and Expertise

•Builds Trustful and Sustainable Relationships

Qualifications:

•Bachelor’s degree is required

•7+ Years of experience in retail operations.  

•Strong working knowledge of Windows environment, Excel, PowerPoint. 

•Experience in Luxury sector is a plus. 

•Strong Project Management Skills 

•Excellent communication skills.  

•Strong Interpersonal & organizational skills. 

•Some travel required within the Region.

We Offer – Canada

Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. We offer access to the employee assistance program to support you and your household members through life’s challenges. The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Expected Salary Range: $120,000.00 - $125,000.00 annually. Salary will be determined based on relevant skills and experience.