Analyst, Operations and Admin Support

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Job Responsibilities:

• Support divisional operations by ensuring smooth coordination across Front Office, Operations, HR, IT, Finance, and external vendors.
• Improve administrative practices to enhance efficiency and reduce dependencies and repeat queries.
• Contribute to sustainable development through continuous learning, system knowledge sharing, and adoption of best administrative practices.
• Maintain accurate financial records, transaction logs, and system entries to ensure data integrity and audit readiness.
• Ensure timely and accurate processing of financial‑related transactions, including e‑Approvals, e‑Payments, and system submissions, in accordance with internal policies and controls.
• Prepare, submit, and verify ePayments and financial transactions for JCBDA and JCBDA SG, covering staff‑related, vendor, transport, travel, and operational expenses.
• Perform 4‑eyes checks on payments, approvals, G&H (GEM), NEXTBUY, eBizTrip, and related submissions to ensure accuracy, completeness, and policy compliance.
• Support monthly, quarterly, and annual financial reporting, reconciliations, fee reviews, and transaction tracking activities.
• Ensure customer‑related data and account documentation are accurate, complete, and kept up to date to support smooth business operations and compliance requirements.
• Provide high‑quality internal customer support to business units, management, and stakeholders by delivering timely, accurate, and reliable administrative and operational assistance.
• Provide close support for administrative, system, travel, payment, and operational enquiries, resolving issues efficiently and professionally.
• Maintain strong working relationships with key internal and external stakeholders through effective communication and coordination.
• Work closely with Operations and relevant teams to ensure smooth processing of customer‑related transactions and day‑to‑day business activities.
• Support expatriates, new joiners, and internal stakeholders by facilitating smooth onboarding, transfers, and ongoing operational needs.
• Provide support to colleagues, where applicable, to ensure consistent service standards and effective stakeholder engagement.
• Support staff lifecycle management activities, including onboarding, transfers, resignations, expatriate coordination, and system and access provisioning.
• Foster strong teamwork and cross‑functional collaboration through clear communication, cooperation, and a supportive working approach.
• Participate actively in training, eLearning, and continuous development initiatives, applying learning outcomes to enhance work quality, efficiency, and service standards.
• To meet the organization’s expectations for productivity, quality and goal accomplishment
• Always comply with internal rules and guidelines as well as with external laws and regulations pertaining to proper conduct of banking business
• Ensure compliance with relevant regulations and limits.
• Support departmental initiatives by ensuring efficient administrative and control processes that contribute to service quality and effective business delivery.
• Maintain proper documentation, records, and system data across internal platforms (including RWS, IAMS, NEXTBUY, and related systems) to support audit, compliance, and governance requirements.
• Ensure financial and entertainment‑related expenses are processed in accordance with approved budgets, internal policies, and regulatory guidelines, with appropriate supporting documentation.
• Adhere strictly to internal rules, policies, and procedures, as well as applicable external laws and regulations governing banking operations and professional conduct.
• Coordinate daily, monthly, quarterly, semi‑annual, and annual reporting requirements, ensuring timeliness, accuracy, completeness, and data integrity.
• Provide IT and ad‑hoc administrative support, including system issue troubleshooting, asset control, records management, and workflow coordination.
• Continuously seek opportunities to improve workflow efficiency, productivity, and quality of output in line with organisational expectations.
• Support BSU in the processing and approval of fixed deposit placements and loan transactions, including administrative handling of credit-related instructions with Agent Offices for transactions booked in Singapore.

Job Requirements:

• Degree holders with no experience but with equivalent internships in the same industry or similar industry can be considered.
• Diploma holders with at least 2 years of working experience in the same industry or similar industry may also be considered.
• Strong administrative, organisational, and coordination skills with the ability to manage multiple tasks efficiently and meet deadlines.
• Excellent interpersonal and communication skills, with the ability to interact professionally and courteously with internal and external stakeholders.
• Effective stakeholder management skills, enabling collaboration across departments and with vendors and service providers.
• High attention to detail with strong control, accuracy, and compliance awareness.
• Sound knowledge of banking operations, internal systems, and administrative processes.
• Proactive, service‑oriented, and able to work independently while remaining a strong team player.
• Adaptable and responsive to changing organisational needs and stakeholder demands.
• Good time‑management skills with the ability to prioritise workload effectively.
• Proficient in Microsoft Office applications.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.