- Location
- Bengaluru
- Department
- Risk Management
- Education
- Bachelor
- Source
- Greenhouse
Description
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.
Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.
From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech
Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.
Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.
The Role:
We are seeking a detail-oriented Analyst, Risk Management to manage transaction monitoring, fraud detection, chargeback resolution, and Anti-Money Laundering (AML) controls. The ideal candidate will serve as a frontline defender against financial crime, working closely with merchants, customers, partner banks, and law enforcement agencies to minimize monetary losses and maintain institutional integrity.
Roles and Responsibilities
- Transaction Monitoring & Fraud Prevention: Continuously monitor real-time merchant and customer transactions to identify anomalous behavior, suspicious patterns, velocity spikes, and fraud indicators, taking immediate action to mitigate exposure.
- AML & CFT Compliance: Perform Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) reviews to detect pass-through activity, structuring/smurfing, and potential money laundering schemes.
- Sanctions & PEP Screening: Execute sanctions screening against global watchlists (e.g., OFAC, UN, PEPs) during onboarding and ongoing transactional updates to prevent illicit actors from accessing platform services.
- Risk Investigations & Data Analysis: Conduct end-to-end fraud and compliance investigations into flagged transactions. Perform quantitative data analysis on large transaction datasets to extract actionable insights, track fraud metrics, identify hidden anomaly patterns, and document detailed findings for potential SAR/STR filings.
- Dispute & Chargeback Management: Handle transaction queries and dispute cases arising from customers; work closely with partner banks, card networks, and Cybercell to handle chargebacks, technical disputes, and ensure timely recovery to mitigate monetary losses.
- Stakeholder & Merchant Engagement: Directly communicate with merchants and customers to clarify transaction discrepancies, gather required compliance documentation, and resolve operational queries in a professional manner.
- Process Optimization & Reporting: Utilize Excel and data analysis techniques to build daily/weekly risk reporting dashboards, evaluate key risk indicators (KRIs), and provide inputs to optimize risk mitigation frameworks, operational workflows, and automated monitoring rules.
Skills and Experience Requirements
Basic Qualifications & Experience
- Bachelor's Degree in Business, Finance, Criminology, Information Systems, Data Analytics, or a related field.
- 2–3 Years of foundational experience in Risk Management, AML, Transaction Monitoring, Sanction Screening, customer support platforms, and CRM tools (e.g., Freshdesk, Zendesk, Salesforce).
Domain & Technical Knowledge
- Data Analysis & Advanced Excel: Strong hands-on proficiency in Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, INDEX/MATCH, Logical Functions, Conditional Formatting, Data Validation, Macros/VBA, and Charting/Dashboards) for processing large datasets, performing trend analysis, and generating operational risk reports. Knowledge of SQL or Python/R for data extraction is a strong plus.
- Anti-Money Laundering (AML) & Sanctions: Solid understanding of core AML regulations, Counter-Financing of Terrorism (CFT) concepts, KYC/KYCB protocols, and Sanctions screening frameworks.
- Card Network Guidelines & Chargebacks: Familiarity with Visa/Mastercard dispute guidelines, stages/levels of chargebacks (e.g., pre-arbitration, arbitration), penalty structures, technical chargebacks, and specific fraud reason codes.
- Transaction Monitoring & Anomalies: Proficiency in recognizing transaction patterns, high-risk merchant profiles, red-flag behaviors, and common fraud/money-laundering tactics.
- Tooling & Technology: Hands-on experience or familiarity with CRM software (e.g., Freshdesk) and web-based monitoring/case-management engines.
Core Behavioral & Analytical Competencies
- Attention to Detail & Accuracy: Exceptional analytical skills to pinpoint subtle anomalies, inconsistencies, or suspicious behaviors in complex transaction logs.
- Interpersonal Skills: Friendly, professional, and pleasant demeanor over phone and email interactions with both internal and external stakeholders.
- Exceptional Communication: Clear, concise, and structured written and verbal communication skills for case documentation and merchant escalation.
- Active Listening & Problem Solving: Strong ability to comprehend, anticipate, and resolve multifaceted issues arising from partner banks, customers, and regulatory/cybercell bodies.